Support Board
Date/Time: Wed, 27 Nov 2024 16:30:29 +0000
exchange not authorized, no real time data
View Count: 331
| [2023-07-27 00:33:07] |
| User85195 - Posts: 60 |
|
hi there, today I started to get error message "exchange not authorized" when I load my chart for symbol MNQU3. I thought it was the monthly connect to live account thing so I did it like I had done it before, but afterwards I still get the same message and still no real time data. I connected to my IB live account again but still no effect. please help! Reading Internal Order ID file. | 2023-07-27 09:21:27.390 Reading Trade Orders file. | 2023-07-27 09:21:27.493 Reading Trade Positions file. | 2023-07-27 09:21:27.494 Reading Trade Account Data files. | 2023-07-27 09:21:27.494 UDPListener (1728). Port 22904 | Listening on UDP port 22904. | 2023-07-27 09:21:27.496 Software version: 2526 64-bit | 2023-07-27 09:21:27.496 Primary Thread ID: 5828 | 2023-07-27 09:21:27.496 Usage end date: 2023-09-05 | 2023-07-27 09:21:27.496 Enabled for: Sierra Chart Historical Data Service. | 2023-07-27 09:21:27.496 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-07-27 09:21:27.496 Enabled for: Delayed Denali Exchange Data Feed. | 2023-07-27 09:21:27.496 Enabled for exchange2: CME (Trading Account Required) | 2023-07-27 09:21:27.496 Enabled for exchange2: CBOT (Trading Account Required) | 2023-07-27 09:21:27.496 Enabled for exchange2: COMEX (Trading Account Required) | 2023-07-27 09:21:27.496 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-07-27 09:21:27.496 Enabled for exchange2: fairx_exchange.data | 2023-07-27 09:21:27.496 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-07-27 09:21:27.496 Current selected Data/Trading service: Rithmic Direct - DTC | 2023-07-27 09:21:27.496 Custom symbol settings values: enabled | 2023-07-27 09:21:27.496 Chart Update Interval: 100 | 2023-07-27 09:21:27.496 Intraday Data Storage Time Unit: 0 | 2023-07-27 09:21:27.496 Time Zone: +09:00:00 (JST+09) | 2023-07-27 09:21:27.496 2023-07-27 00:21:27 Local computer time in UTC | 2023-07-27 09:21:27.496 2023-07-27 09:21:27 Local computer time in SC Time Zone | 2023-07-27 09:21:27.496 2023-07-27 00:21:26 Server time in UTC | 2023-07-27 09:21:27.496 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-07-27 09:21:27.496 Program path: D:\Trading\APEX\ | 2023-07-27 09:21:27.496 Data Files path: D:\Trading\APEX\Data\ | 2023-07-27 09:21:27.496 OS Version Number: 10.0 | 2023-07-27 09:21:27.497 Locale Setting: C | 2023-07-27 09:21:27.497 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2023-07-27 09:21:27.497 Allowed protected custom studies: | 2023-07-27 09:21:27.497 Crash reporter started: true | 2023-07-27 09:21:27.497 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. | 2023-07-27 09:21:27.514 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 09:21:27.551 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-07-27 09:21:27.814 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-07-27 09:21:27.814 Received 5 login tokens. | 2023-07-27 09:21:28.371 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2023-07-27 09:21:28.690 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0 | 2023-07-27 09:21:28.690 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 38.79.0.89. | 2023-07-27 09:21:28.690 Symbol settings MD5 received. Request ID: 1. | 2023-07-27 09:21:29.692 Symbol settings are up-to-date for rithmic_v2.trading. | 2023-07-27 09:21:29.692 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2023-07-27 09:21:29.835 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | CloseSocket call. | 2023-07-27 09:21:29.836 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-07-27 09:21:29.836 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Closed. | 2023-07-27 09:21:29.836 Requested user files to download. | 2023-07-27 09:21:30.000 Rithmic Direct - DTC | Using server connection: Apex-Seoul-Non-Aggregated | 2023-07-27 09:21:32.003 Rithmic Direct - DTC | Connecting to the server rsc-kr.rithmic.com. Port 40834 | 2023-07-27 09:21:32.005 Requesting current Date-Time from Sierra Chart server. | 2023-07-27 09:21:32.016 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-07-27 09:21:32.186 DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 09:21:32.187 DTC Client socket (1) | Connecting to IP: 3.38.253.121. | 2023-07-27 09:21:32.187 Rithmic Direct - DTC | Network connection to server complete. | 2023-07-27 09:21:32.225 Rithmic Direct - DTC | Starting socket receive thread. | 2023-07-27 09:21:32.226 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-07-27 09:21:32.226 Rithmic Direct - DTC | Sending logon request message. | 2023-07-27 09:21:32.226 Rithmic Direct - DTC | Received logon response. | 2023-07-27 09:21:32.527 Rithmic Direct - DTC | Server Name: . | 2023-07-27 09:21:32.527 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 09:21:32.527 Rithmic Direct - DTC | Successfully connected. | 2023-07-27 09:21:32.527 Rithmic Direct - DTC | Trading is supported. | 2023-07-27 09:21:32.527 Rithmic Direct - DTC | Order cancel and replace is supported. | 2023-07-27 09:21:32.527 Rithmic Direct - DTC | OCO Orders supported. | 2023-07-27 09:21:32.527 Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2023-07-27 09:21:32.527 Rithmic Direct - DTC | Connected to server complete. | 2023-07-27 09:21:32.527 Triggering next historical data download in queue. | 2023-07-27 09:21:32.528 No download requests in the queue to start downloads for. | 2023-07-27 09:21:32.532 Received Date-time from server. Delay adjusted UTC Date-time: 2023-07-27 00:21:33.375. Round-trip delay: 00:00:00.534 | 2023-07-27 09:21:33.085 Computer time to server time difference: -00:00:00.290 | 2023-07-27 09:21:33.085 Error setting System Date-Time. Windows error code 1314: A required privilege is not held by the client. | 2023-07-27 09:21:33.085 MNQU3.CME [CV] 10000 Volume #3 | Reloading chart. | 2023-07-27 09:21:34.684 MNQU3.CME #12 | Reloading chart. | 2023-07-27 09:21:34.708 MNQU3.CME #12 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-07-27 09:21:34.709 MNQU3.CME [CV] 120 Min #1 | Reloading chart. | 2023-07-27 09:21:34.718 MNQU3.CME [CV] 10101 Volume #2 | Reloading chart. | 2023-07-27 09:21:34.737 MNQU3.CME [CV] 10200 Volume #5 | Reloading chart. | 2023-07-27 09:21:34.754 MNQU3.CME [CV] Daily #4 | Reloading chart. | 2023-07-27 09:21:34.771 MNQU3.CME [CV] Daily #4 | Limiting the number of years to 5 years to load data for the continuous futures chart. Reason: Single-digit year in symbol. | 2023-07-27 09:21:34.771 MNQU3.CME [CV] Daily #4 | Limiting the number of years to download historical data to 5 years for the continuous futures chart. Reason: Single-digit year in symbol. | 2023-07-27 09:21:34.771 MNQU3.CME [CV] Daily #4 | Dates not found while checking for invalid data in continuous contract data files. MNQM9.CME | 2023-07-27 09:21:34.972 Unable to determine transition date based on volume from files: MNQU8.CME.dly, MNQZ8.CME.dly | 2023-07-27 09:21:34.973 The MNQZ8.CME.dly symbol may not be the active contract month. | 2023-07-27 09:21:34.973 Unable to determine transition date based on volume from files: MNQZ8.CME.dly, MNQH9.CME.dly | 2023-07-27 09:21:34.974 The MNQH9.CME.dly symbol may not be the active contract month. | 2023-07-27 09:21:34.974 MNQU3.CME [CV] 30 Min #6 | Reloading chart. | 2023-07-27 09:21:35.035 MNQU3.CME [CV] 20 Min #7 | Reloading chart. | 2023-07-27 09:21:35.217 Mapping MNQU3.CME to MNQU23. Service code: cme | 2023-07-27 09:21:35.341 Using symbol data fast lookup vector | 2023-07-27 09:21:35.341 Denali Data Feed | Starting real-time market data updates for: MNQU3.CME (MNQU23). ID: 1 Service code: cme | 2023-07-27 09:21:35.341 Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 443 | 2023-07-27 09:21:35.343 DTC Client socket (2) | Creating socket. | 2023-07-27 09:21:35.343 DTC Client socket (2) | New receive buffer size: 0 | 2023-07-27 09:21:35.343 DTC Client socket (2) | Connecting to IP: 142.215.18.148. | 2023-07-27 09:21:35.343 Denali Data Feed | Requesting security definition data for: MNQU3.CME (MNQU23). ID: 1 | 2023-07-27 09:21:35.345 Starting DelayedDownloadMonitoringTimer | 2023-07-27 09:21:35.345 Starting HDTimeoutTimer | 2023-07-27 09:21:35.345 Added historical Intraday data request for MNQU3.CME to the queue. | 2023-07-27 09:21:35.345 Intraday data recording state for symbol MNQU3.CME is set to download 'Pending'. | 2023-07-27 09:21:35.345 Triggering next historical data download in queue. | 2023-07-27 09:21:35.345 Delaying start of download for MNQU3.CME. | 2023-07-27 09:21:35.347 MNQU3.CME [CV][M] 10000 Volume #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-07-27 09:21:35.354 MNQU3.CME [CV][M] 10101 Volume #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-07-27 09:21:35.389 MNQU3.CME [CV] Daily #4 | Reloading chart. | 2023-07-27 09:21:35.402 MNQU3.CME [CV] Daily #4 | Limiting the number of years to 5 years to load data for the continuous futures chart. Reason: Single-digit year in symbol. | 2023-07-27 09:21:35.402 MNQU3.CME [CV] Daily #4 | Limiting the number of years to download historical data to 5 years for the continuous futures chart. Reason: Single-digit year in symbol. | 2023-07-27 09:21:35.402 MNQU3.CME [CV] Daily #4 | Dates not found while checking for invalid data in continuous contract data files. MNQM9.CME | 2023-07-27 09:21:35.598 Unable to determine transition date based on volume from files: MNQU8.CME.dly, MNQZ8.CME.dly | 2023-07-27 09:21:35.599 The MNQZ8.CME.dly symbol may not be the active contract month. | 2023-07-27 09:21:35.599 Unable to determine transition date based on volume from files: MNQZ8.CME.dly, MNQH9.CME.dly | 2023-07-27 09:21:35.599 The MNQH9.CME.dly symbol may not be the active contract month. | 2023-07-27 09:21:35.599 MNQU3.CME [CV][M] 10200 Volume #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-07-27 09:21:35.659 Denali Data Feed | Network connection to server complete. | 2023-07-27 09:21:35.670 Denali Data Feed | Starting socket receive thread. | 2023-07-27 09:21:35.670 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 09:21:35.670 MNQU3.CME [CV] 30 Min #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-07-27 09:21:35.671 MNQU3.CME [CV] 30 Min #6 | Reloading chart. | 2023-07-27 09:21:35.712 MNQU3.CME [CV][M] 10101 Volume #2 | Reloading chart. | 2023-07-27 09:21:35.724 MNQU3.CME [CV][M] 10200 Volume #5 | Reloading chart. | 2023-07-27 09:21:35.735 MNQU3.CME [CV][M] 10000 Volume #3 | Reloading chart. | 2023-07-27 09:21:35.746 MNQU3.CME [CV][M] 20 Min #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-07-27 09:21:35.820 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 09:21:35.854 Denali Data Feed | Sending logon request message. | 2023-07-27 09:21:35.854 MNQU3.CME [CV][M] 20 Min #7 | Reloading chart. | 2023-07-27 09:21:35.860 MNQU3.CME [CV][M] 120 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-07-27 09:21:36.362 MNQU3.CME [CV][M] 120 Min #1 | Reloading chart. | 2023-07-27 09:21:36.457 MNQU3.CME [CV][M] 30 Min #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-07-27 09:21:36.743 Denali Data Feed | Received logon response. | 2023-07-27 09:21:36.788 Denali Data Feed | Server Name: SC Realtime Server. | 2023-07-27 09:21:36.788 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 09:21:36.788 Denali Data Feed | Successfully connected. | 2023-07-27 09:21:36.788 Denali Data Feed | Trading is not supported. | 2023-07-27 09:21:36.788 Denali Data Feed | Restarting real-time data updates for symbol: MNQU3.CME -> MNQU23 | 2023-07-27 09:21:36.788 MNQU3.CME [CV][M] 10200 Volume #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-07-27 09:21:36.815 MNQU3.CME [CV][M] 10000 Volume #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-07-27 09:21:36.830 MNQU3.CME [CV][M] 10101 Volume #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-07-27 09:21:36.845 MNQU3.CME [CV][M] 20 Min #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-07-27 09:21:36.915 Symbol Error - MNQU3.CME is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2023-07-27 09:21:37.057 Denali Data Feed | Received security definition for symbol MNQU3.CME | 2023-07-27 09:21:37.057 HD Request # 1 | Downloading Intraday chart data for MNQU3.CME to the file MNQU3.CME.scid. Service: cme | 2023-07-27 09:21:37.344 HD Request # 1 | Download start date-time: 2023-07-27 08:03:55.000000. File last date-time: 2023-07-27 08:03:55.289000 | 2023-07-27 09:21:37.344 HD Request # 1 | Using server: ds26.sierracharts.com port 10149 | 2023-07-27 09:21:37.344 Socket (4) | Creating socket. | 2023-07-27 09:21:37.345 Socket (4) | New receive buffer size: 0 | 2023-07-27 09:21:37.345 Socket (4) | Connecting to IP: 142.215.17.188. | 2023-07-27 09:21:37.345 Requesting market depth updates for: MNQU3.CME if supported. NumLevels=50 | 2023-07-27 09:21:37.515 HD Request # 1 | Setting DTC encoding to Binary VLS | 2023-07-27 09:21:37.738 HD Request # 1 | Sending historical data logon request message. | 2023-07-27 09:21:37.738 Denali Data Feed | Market Depth data has been rejected for symbol: MNQU3.CME. Exchange not authorized. | 2023-07-27 09:21:37.796 HD Request # 1 | Requesting Intraday data. Start date-time: 2023-07-27 08:03:55. Record interval: 0. Symbol: MNQU23 | 2023-07-27 09:21:38.436 HD Request # 1 | Decompressing data. | 2023-07-27 09:21:38.608 HD Request # 1 | Receiving Intraday data for MNQU3.CME starting at 2023-07-27 08:03:55.289000 | 2023-07-27 09:21:38.776 Socket (4) | CloseSocket call. | 2023-07-27 09:21:39.013 Socket (4) | Shutdown started. Waiting for graceful close. | 2023-07-27 09:21:39.013 Historical data download thread signaled to stop. | 2023-07-27 09:21:39.013 HD Request # 1 | Timestamp of first Intraday data file record written: 2023-07-27 08:04:09.355000. | 2023-07-27 09:21:39.014 HD Request # 1 | Received 5214 Intraday data records from 2023-07-27 08:03:55.289000 to 2023-07-27 09:11:37.775000 (67.7 minutes. Delay: 10.0 minutes) and wrote 5213 records for MNQU3.CME | 2023-07-27 09:21:39.014 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2023-07-27 00:11:37.775000 | 2023-07-27 09:21:39.023 HD Request # 1 | Completion time: 2s. | 2023-07-27 09:21:39.023 HD Request # 1 | Intraday data download complete for MNQU3.CME. Unique request ID: 1 | 2023-07-27 09:21:39.023 Removing historical data download ID 1. | 2023-07-27 09:21:39.023 Real-time Intraday chart data file updates started for MNQU3.CME | 2023-07-27 09:21:39.023 Intraday chart data file opened for MNQU3.CME | 2023-07-27 09:21:39.023 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2023-07-27 09:21:39.023 Triggering next historical data download in queue. | 2023-07-27 09:21:39.023 No download requests in the queue to start downloads for. | 2023-07-27 09:21:39.023 Socket (4) | Socket gracefully closed by remote side. | 2023-07-27 09:21:39.175 Socket (4) | Closed. | 2023-07-27 09:21:39.175 MNQU3.CME [CV][M] 120 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-07-27 09:21:39.185 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (3) | Creating socket. Using TLS 1.2. | 2023-07-27 09:21:51.999 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (3) | New receive buffer size: 0 | 2023-07-27 09:21:51.999 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (3) | Connecting to IP: 38.79.0.89. | 2023-07-27 09:21:51.999 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (3) | Socket gracefully closed by remote side. | 2023-07-27 09:21:53.121 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (3) | CloseSocket call. | 2023-07-27 09:21:53.122 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-07-27 09:21:53.122 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (3) | Closed. | 2023-07-27 09:21:53.122 |
| [2023-07-27 00:35:09] |
| Sierra_Chart Engineering - Posts: 17195 |
|
Refer to: Denali Data Feed Exchange Authorization Issue Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: