Support Board
Date/Time: Wed, 27 Nov 2024 16:45:00 +0000
Trading errors for Rithmic/Apex account
View Count: 270
| [2023-07-24 13:27:03] |
| ShadowTrader2023 - Posts: 4 |
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I believe I have everything set up correctly in data trade service settings because I am connected fine, but not able to trade on any accounts for Apex or sim acct. Getting the following error. This is from the message log. Please advise on next steps to take to resolve, thank you. Dan Forte TradeActivity files query time: 0.003184 seconds. Entries: 0. Current queries: 2 | 2023-07-24 12:27:31.478 TradeActivity files query time: 0.000043 seconds. Entries: 0. Current queries: 2 | 2023-07-24 12:27:31.478 Rithmic Direct - DTC | Requesting trade accounts from server. | 2023-07-24 12:27:36.215 Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-45770-51. | 2023-07-24 12:27:36.234 Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-45770-50. | 2023-07-24 12:27:36.234 Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-45770-49. | 2023-07-24 12:27:36.234 Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-45770-48. | 2023-07-24 12:27:36.234 Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-45770-47. | 2023-07-24 12:27:36.234 Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-45770-46. | 2023-07-24 12:27:36.234 Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-45770-45. | 2023-07-24 12:27:36.234 Rithmic Direct - DTC | Received 7 accounts from service. | 2023-07-24 12:27:36.234 TradeActivity files query time: 0.001325 seconds. Entries: 0. Current queries: 7 | 2023-07-24 12:27:36.236 Rithmic Direct - DTC | Requesting historical account balances for account APEX-45770-51. Start date-time UTC: 2023-03-22 12:27:36 | 2023-07-24 12:27:36.236 TradeActivity files query time: 0.000730 seconds. Entries: 0. Current queries: 6 | 2023-07-24 12:27:36.236 Rithmic Direct - DTC | Requesting historical account balances for account APEX-45770-50. Start date-time UTC: 2023-03-22 12:27:36 | 2023-07-24 12:27:36.237 TradeActivity files query time: 0.000765 seconds. Entries: 0. Current queries: 5 | 2023-07-24 12:27:36.237 Rithmic Direct - DTC | Requesting historical account balances for account APEX-45770-49. Start date-time UTC: 2023-03-22 12:27:36 | 2023-07-24 12:27:36.237 TradeActivity files query time: 0.001412 seconds. Entries: 0. Current queries: 4 | 2023-07-24 12:27:36.239 Rithmic Direct - DTC | Requesting historical account balances for account APEX-45770-48. Start date-time UTC: 2023-03-22 12:27:36 | 2023-07-24 12:27:36.239 TradeActivity files query time: 0.000909 seconds. Entries: 0. Current queries: 3 | 2023-07-24 12:27:36.240 Rithmic Direct - DTC | Requesting historical account balances for account APEX-45770-47. Start date-time UTC: 2023-03-22 12:27:36 | 2023-07-24 12:27:36.240 TradeActivity files query time: 0.000646 seconds. Entries: 0. Current queries: 2 | 2023-07-24 12:27:36.240 Rithmic Direct - DTC | Requesting historical account balances for account APEX-45770-46. Start date-time UTC: 2023-03-22 12:27:36 | 2023-07-24 12:27:36.240 TradeActivity files query time: 0.000640 seconds. Entries: 0. Current queries: 1 | 2023-07-24 12:27:36.241 Rithmic Direct - DTC | Requesting historical account balances for account APEX-45770-45. Start date-time UTC: 2023-03-22 12:27:36 | 2023-07-24 12:27:36.241 Rithmic Direct - DTC | Requesting Trade Positions data. | 2023-07-24 12:27:36.462 TradeActivity files query time: 0.000044 seconds. Entries: 0. Current queries: 1 | 2023-07-24 12:27:39.743 TradeActivity files query time: 0.000025 seconds. Entries: 0. Current queries: 2 | 2023-07-24 12:27:39.963 TradeActivity files query time: 0.000045 seconds. Entries: 0. Current queries: 3 | 2023-07-24 12:27:40.168 TradeActivity files query time: 0.000057 seconds. Entries: 0. Current queries: 4 | 2023-07-24 12:27:40.252 Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-07-24 12:27:41.220 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-07-24 12:27:41.220 TradeActivity files query time: 0.000106 seconds. Entries: 0. Current queries: 1 | 2023-07-24 12:52:33.164 TradeActivity files query time: 0.000046 seconds. Entries: 0. Current queries: 1 | 2023-07-24 12:53:45.725 TradeActivity files query time: 0.000045 seconds. Entries: 0. Current queries: 1 | 2023-07-24 13:05:59.355 TradeActivity files query time: 0.000022 seconds. Entries: 0. Current queries: 1 | 2023-07-24 13:06:31.517 New order rejected - 'Trade >> Trading Locked' is enabled. Internal Order ID: 19. Service Order ID: (none). Symbol: NQU3.CME. Account: Sim1 | 2023-07-24 13:07:05.381 * New order rejected - 'Trade >> Trading Locked' is enabled. Internal Order ID: 20. Service Order ID: (none). Symbol: NQU3.CME. Account: Sim1 | 2023-07-24 13:07:37.554 * TradeActivity files query time: 0.000601 seconds. Entries: 0. Current queries: 1 | 2023-07-24 13:08:45.386 New order rejected - 'Trade >> Trading Locked' is enabled. Internal Order ID: 21. Service Order ID: (none). Symbol: NQU3.CME. Account: Sim1 | 2023-07-24 13:08:56.350 * |
| [2023-07-24 13:59:17] |
| John - SC Support - Posts: 36322 |
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This is why you can not place any trades: New order rejected - 'Trade >> Trading Locked' is enabled. Internal Order ID: 21. Service Order ID: (none). Symbol: NQU3.CME. Account: Sim1
Select "Trade >> Trading Locked" to toggle the option. You do NOT want a checkmark by this in order to be able to trade. Refer to the following: Trade Menu: Trading Locked (Trade menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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