Support Board
Date/Time: Wed, 27 Nov 2024 02:22:42 +0000
DAX data not working
View Count: 1301
| [2014-07-08 12:37:09] |
| User021827 - Posts: 174 |
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Dax data has not been updating the past couple of days. Has something changed with eurex ? I use AMP/ TTnet thanks Date Time Of Last Edit: 2014-07-08 12:38:59
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| [2014-07-08 16:23:02] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-08 16:24:38] |
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We are receiving data. Refer to this chart: http://www.sierrachart.com/image.php?l=1404836627638.png We need to see your Sierra Chart Message Log. Post it following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-08 17:07:21] |
| User021827 - Posts: 174 |
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hhh
Date Time Of Last Edit: 2014-07-23 02:10:32
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| [2014-07-08 17:10:36] |
| User021827 - Posts: 174 |
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attached image shows nothing since yesterday time settings are 18:00 - 17:15 http://www.sierrachart.com/image.php?l=1404839408647.png |
| [2014-07-08 17:16:10] |
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Update Sierra Chart to the current version by selecting Help >> Download Current Version. This is not the problem but you are running a significantly older version. Contact your broker and let them know you are getting this error message: Symbol Error - FDAX-201409-Eurex is unknown, unavailable, or improperly formatted. FIX message: Product not assigned a gateway: Entry #1
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-07-08 17:18:43
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| [2014-07-09 23:56:09] |
| User021827 - Posts: 174 |
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finally got it fixed today. Support from AMP found a problem with historical eurex data. They deleted all stored data and reloaded it . That fixed the problem thanks |
| [2014-07-10 00:18:15] |
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As long as it is working, that is good. But historical data has no effect upon a message like this: FIX message: Product not assigned a gateway: Entry #1 This originates from the TT FIX server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-23 02:11:43] |
| User021827 - Posts: 174 |
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Still do not have a live feed for eurex. Have you heard of this with anyone else using eurex this past week ? shane |
| [2014-07-23 04:58:09] |
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We have no other reports of the problem. Restart Sierra Chart and post a copy of the Message Log again by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log However, before sending the Message Log, what we want you to do is while the EUREX is open, select File >> Disconnect and File >> Connect to Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-23 12:02:04] |
| User021827 - Posts: 174 |
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this time the disconnect / connect did the trick. 8 am est so far it is still working. Thanks |
| [2014-07-23 16:50:07] |
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We told that your broker this, about a week ago. Apparently this did not get communicated to you. This issue is documented here: https://www.sierrachart.com/index.php?page=doc/TradingTechnologies.php#CommonErrorMessages Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-23 16:56:39] |
| User021827 - Posts: 174 |
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Amp did forward the message to me. But I disconnected and reconnected while eurex was closed. I never did it while they were open. My fault. Sorry about the miscue. thanks Shane |
| [2014-07-23 17:16:58] |
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OK.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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