Support Board
Date/Time: Wed, 27 Nov 2024 08:27:26 +0000
[User Discussion] - Chart problems
View Count: 517
| [2023-07-21 16:33:24] |
| sdeinlein - Posts: 13 |
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Subject updated from 'footprint problems' to 'Chart problems' -------------------------------------------------------------------------------- Hello, I have a problem. My September contract of the sandp 500 is not displayed correctly. I have already opened it in another chartbook and it does not work either. If I open the eurusd or the december contract for example, it works. I have already reloaded the chart. please help me. Attached are two pictures, one of how it looks and one of how it should look. Kind regards Simon Deinlein |
 Sierra chart ok.png / V - Attached On 2023-07-21 16:33:12 UTC - Size: 50.88 KB - 82 views Sierrchart problem.png / V - Attached On 2023-07-21 16:33:18 UTC - Size: 45.75 KB - 75 views |
| [2023-07-21 16:34:21] |
| John - SC Support - Posts: 36309 |
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The contract itself is not displayed incorrectly, it is just your Volume by Price profile that is not as you are expecting. Check the settings for the Volume by Price study. It looks like you have the "Volume Graph Period Type" set to "Visible Bars", but it looks like you want it to be "Multiple Profiles Based on Fixed Time". Refer to the information here: Volume By Price Study: Volume Graph Period Type For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-24 16:06:27] |
| sdeinlein - Posts: 13 |
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Hello, you were right, I had visible bars inside. You said that I now need "multiple profiles based on fixed time" in my studies, but unfortunately I can't set this up. could you please explain this to me. Many thanks and kind regards simon
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| Gold session times.png / V - Attached On 2023-07-24 10:10:31 UTC - Size: 115 KB - 79 views SnadP 500 Session times.png / V - Attached On 2023-07-24 10:10:42 UTC - Size: 111.73 KB - 75 views Attachment Deleted. |
| [2023-07-24 19:11:42] |
| John - SC Support - Posts: 36309 |
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The option for "Multiple Profiles Based on Fixed Time" is part of the Volume by Price study. Refer to the following: Volume By Price Study: Multiple Profiles Based on Fixed Time For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-25 16:40:09] |
| sdeinlein - Posts: 13 |
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Ich habe alles so eingestellt und habe es auch geändert. Leider ist der Fehler immer noch da kann es sein das der Fehler bei euch liegt. Denn wenn ich zum Beispiel Crude Oil, Gold oder einen anderen Chart öffne funktioniert es. Der Dezember Kontrakt vom Sand P wird auch richtig angezeigt. Auch der Kontrakt vom micro e mini wird richtig angezeigt. Ohne das ich etwas an denn einstellungen geändert habe.
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| [2023-07-25 16:43:54] |
| John - SC Support - Posts: 36309 |
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From Google Translate: I set everything up and changed it. Unfortunately, the error is still there, it may be that the error lies with you. Because if I open Crude Oil, Gold or another chart, for example, it works. The December contract of the sand P is also displayed correctly. The micro e mini contract is also displayed correctly. Without having changed anything in the settings. What exactly are you seeing and how is your Volume by Price study setup? If you can get us an image of what you are seeing, it would be best. Refer to the following: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-25 17:30:10] |
| sdeinlein - Posts: 13 |
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is this picture also ok ?
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| volumen sierra.png / V - Attached On 2023-07-25 17:29:25 UTC - Size: 118.14 KB - 70 views |
| [2023-07-25 18:08:48] |
| John - SC Support - Posts: 36309 |
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We see that your Volume Profiles are set to "Multiple Profiles from Start Time to End Time" and that you have the times specified as "18:00" and "16:55". But we do not see the Volume Profile and why you believe that it is incorrect for these settings.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-25 18:36:43] |
| sdeinlein - Posts: 13 |
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the volume profile should always be displayed per day. It should look like on the gold chart and not like on the sandP chart.
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| [2023-07-25 18:37:22] |
| sdeinlein - Posts: 13 |
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File attached
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| Gold ok.png / V - Attached On 2023-07-25 18:36:58 UTC - Size: 79.93 KB - 75 views SnP wrong.png / V - Attached On 2023-07-25 18:37:06 UTC - Size: 90.16 KB - 70 views Attachment Deleted. |
| [2023-07-26 13:19:48] |
| John - SC Support - Posts: 36309 |
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For the Gold chart, on the Volume by Price study, what is the "Volume Graph Period Type" set to?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-31 09:42:28] |
| sdeinlein - Posts: 13 |
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Hello my chart is no longer updating. This happens with all the markets I trade such as SandP 500, Gold, CL and the 6E. I would be very grateful if you could help me soon. Attached are a few screenshots of how the chart looks now thank you and kind regards simon deinlein
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| updateness sandp.png / V - Attached On 2023-08-31 09:42:17 UTC - Size: 72.39 KB - 69 views updateness sandp.png / V - Attached On 2023-08-31 09:42:25 UTC - Size: 72.39 KB - 67 views |
| [2023-08-31 13:37:59] |
| John - SC Support - Posts: 36309 |
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The following link gives things to look into when your chart is not updating: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart You can also post your Message Log here for us to look at and see if there is a connectivity issue that you are having. Follow these instructions to do this: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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