Support Board
Date/Time: Wed, 27 Nov 2024 19:29:08 +0000
I paid for the base 3 but i wanted/needed the base 5
View Count: 258
| [2023-07-14 03:16:49] |
| User874564 - Posts: 1 |
|
I paid for the base 3 but i needed the base 5. Can i get refunded to process the transaction again? i paid for the base 3 less than an hour ago. Please help! Thanks |
| [2023-07-14 13:56:53] |
| John - SC Support - Posts: 36341 |
|
We see that you are on Package 5 now, so it looks like you figured out how to do it. Keep in mind, you can change your package at any time by selecting the package you want to change to on the Activate Services page and selecting the "Update/Set" button. When you do this, your Usage Time adjusts based on the difference in the package pricing. If you change to a more expensive package, then your remaining Usage Time goes down and vice versa. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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