Home >> Support Board

Support Board

Date/Time: Mon, 16 Sep 2024 19:10:04 +0000

How to Post a Message for Support

sierra platform to another computer

View Count: 2158

[2014-07-05 07:00:50] #1 [Go To First Post]
dez - Posts: 45
I installed the latest version of the sierra to another computer, and how to run a platform ... my log data does not work? also want all my settings to move our other computers that have the same settings on both computers ... how to log in and move all the same settings? thanks Date Time Of Last Edit: 2014-07-05 07:01:11

[2014-07-05 07:18:57] #2 [Go To First Post]
Kiwi - Posts: 375
* USER RESPONSE * Dez, I do that sort of thing a lot. What I do is install it on the new computer. Then I copy the old SierraChart folder (data directories and all) over the new installation. Now I can start Sierra Chart and it runs just like the old one! note: make sure the new SC isn't running when you do the copy note: you can delete the new folder or its contents first if you want but its not necessary note: you can selectively copy just a few files but its not necessary; its quicker just to copy it all across. Good Trading Date Time Of Last Edit: 2014-07-05 07:19:52

[2014-07-05 10:36:13] #3 [Go To First Post]
tobi - Posts: 351
Have a look here: http://www.sierrachart.com/index.php?l=doc/helpdetails15.html

[2014-07-06 01:32:44] #4 [Go To First Post]
dez - Posts: 45
so I copied scid file, that has a lot of

[2014-07-06 09:33:38] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the proper reference for what you want to do: http://www.sierrachart.com/index.php?l=doc/helpdetails15.html If you have any trouble connecting to the Data/Trading service, provide a copy of the Message Log, by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-07-09 16:55:12] #6 [Go To First Post]
dez - Posts: 45
ok I am trying to move data ... ... another question .. how to sign up to the platform at the beginning of the start platform? not that I log on with my data

[2014-07-09 17:32:53] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to press the Cancel button on the Login window to prevent the automatic login. Not quite sure what you are asking though. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-07-09 17:43:16] #8 [Go To First Post]
dez - Posts: 45
to repeat, I installed the sierra chart a new computer,,, means the basic installation ... and I can not log in the initial ... I have not shifted data, because I want before I logged and subsequently transfer data and settings .. how to log in to the beginning of the platform? Do I need a new trial data or what?

[2014-07-09 21:25:35] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
When you try to login at the Sierra Chart Login window, what is the error message displayed after you press the Login button? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-07-10 15:31:36] #10 [Go To First Post]
dez - Posts: 45
write ,,wrong user name and pass

[2014-07-10 16:14:25] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What is the Account Name you are using? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-07-10 16:39:34] #12 [Go To First Post]
dez - Posts: 45
I have a live account to log in AMP and with these data

[2014-07-10 16:52:38] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We see that you have successfully logged into Sierra Chart on one of your systems. Therefore, we need to see the Message Log from Sierra Chart on that system. Here are the instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-07-10 16:57:13] #14 [Go To First Post]
dez - Posts: 45
I am now an old log on the computer,,, and I tried on another computer and then I have a problem with logging,,, now can not currently be refined as other computers can not be connected to two computers at the same time

[2014-07-10 17:06:06] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It sounds like you can login on one computer and then when you login on a second computer at the same time, you are being blocked because only one login at a time is allowed. So this is normal. If you are having some other problem than that, we are not understanding what this is. Refer to this help topic: Software Login or Data Feed Connection Problem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-07-10 17:06:27

[2014-07-10 18:01:08] #16 [Go To First Post]
dez - Posts: 45
I moved all the folders to the new computer .. except data,,, that I have a lot of backlog files .. I think from the former broker ... it is now 18 GB, I do not know what I can delete from it, that does not upset the work platform ... otherwise platform works ok on the old computer, do you have advice for deleting old data? because it is too much to transfer your files to another computer. thanks

[2014-07-10 18:03:00] #17 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If you did not copy the Sierra Chart Data Folder, you would have nowhere near 18 GB of files. This makes no sense. You can select File >> New/Open Intraday Chart and delete the unused Intraday data files. That will make the most amount of difference. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-07-10 18:03:12

[2014-07-10 18:13:33] #18 [Go To First Post]
dez - Posts: 45
means ... open all Chartbook that I use,,, and then open the File >> New / Open Intraday Chart, and here we show all the old data that you do not use anymore? You can delete them there or do I have to go necessarily to the folder where the sierra installed on your computer and delete there?

[2014-07-11 03:51:09] #19 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to the documentation here for how to delete a data file: http://www.sierrachart.com/index.php?page=doc/doc_ChartDataFiles.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-07-12 06:56:41] #20 [Go To First Post]
dez - Posts: 45
Error creating the file folder: D:\Program Files\novi siera\Data\. Windows error code 3: The system cannot find the path specified. \| 2014-07-12 08:53:10 Software version: 1148 \| 2014-07-12 08:53:12 Enabled for: Advanced Features. \| 2014-07-12 08:53:12 Enabled for: Sierra Chart Historical Data Service. \| 2014-07-12 08:53:12 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-07-12 08:53:12 Active service: Rithmic Trading \| 2014-07-12 08:53:12 Data/Trade Service Settings automatically set. \| 2014-07-12 08:53:12 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2014-07-12 08:53:12 2014-07-12 08:53:12 Local computer clock time \| 2014-07-12 08:53:12 2014-07-12 06:53:12 GMT time \| 2014-07-12 08:53:12 2014-07-12 08:53:12 Time zone adjusted time \| 2014-07-12 08:53:12 Time difference to server time: 0 seconds. \| 2014-07-12 08:53:12 Program path: C:\Program Files\sierrachart\ \| 2014-07-12 08:53:12 Data Files path: D:\Program Files\novi siera\Data\ \| 2014-07-12 08:53:12 OS Version Number: 5.1 \| 2014-07-12 08:53:12 Using proxy for http request. \| 2014-07-12 08:53:12 Checking for new symbol settings for rim \| 2014-07-12 08:53:12 Symbol settings are up-to-date for rim \| 2014-07-12 08:53:13 Rithmic Trading - Port for executable: 26383 \| 2014-07-12 08:53:17 Rithmic Trading - Starting server: C:\Program Files\sierrachart\Rim\DTCBridge.exe \| 2014-07-12 08:53:17 Rithmic Trading: Connecting to the server 127.0.0.1. Port 26383 \| 2014-07-12 08:53:20 The network socket is connected. \| 2014-07-12 08:53:20 Rithmic Trading: Connected to server. \| 2014-07-12 08:53:20 Rithmic Trading: Sending logon request message. \| 2014-07-12 08:53:20 Rithmic Trading \| Starting the connection process to data and trading service. \| 2014-07-12 08:53:20 Rithmic Trading \| Logging is enabled. Log file: Rithmic.log \| 2014-07-12 08:53:20 Rithmic Trading \| Connecting to Rithmic 01 US server. \| 2014-07-12 08:53:20 Rithmic Trading \| Server Alert: Market Data Connection Opened \| 2014-07-12 08:53:25 Rithmic Trading \| Server Alert: Market Data Connection Login Complete. Result text: "ok" \| 2014-07-12 08:53:25 Rithmic Trading \| Server Alert: Trading System Connection Opened \| 2014-07-12 08:53:26 Rithmic Trading \| Server Alert: Trading System Connection Login Complete. Result text: "ok" \| 2014-07-12 08:53:26 Rithmic Trading \| Server Alert: PnL Connection Opened \| 2014-07-12 08:53:27 Rithmic Trading \| Server Alert: PnL Connection Login Complete. Result text: "ok" \| 2014-07-12 08:53:28 Rithmic Trading \| Server Alert: Intraday History Connection Opened \| 2014-07-12 08:53:28 Rithmic Trading \| Server Alert: Intraday History Connection Login Complete. Result text: "ok" \| 2014-07-12 08:53:29 Rithmic Trading Server Info - Server Name: SC DTC Bridge. Server Version: 1.1. Provider Name: Rithmic DTC. \| 2014-07-12 08:53:29 Rithmic Trading - Server protocol version: 4. Client protocol version: 4. There is a protocol match. \| 2014-07-12 08:53:29 Rithmic Trading - Successfully connected. \| 2014-07-12 08:53:29 Chartbook file not found: D:\Program Files\novi siera\Data\RITMIC LIVE.cht \| 2014-07-12 08:53:33 Rithmic Trading: Requesting Trade Positions data. \| 2014-07-12 08:53:35 Chartbook file not found: D:\Program Files\novi siera\Data\CORN.cht \| 2014-07-12 08:53:47 Current selected Data/Trading service: Rithmic Trading \| 2014-07-12 08:54:26 Chartbook file not found: D:\Program Files\novi siera\Data\RADNI 4 TICKS.cht \| 2014-07-12 08:54:29 I switched complete all data folder on the new computer .. and not working, here's the log copy

[2014-07-12 22:10:45] #21 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Enable this option: Global Settings >> General Settings >> Always Use Data Folder within Main Folder. After this restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-07-12 22:10:54

[2014-07-12 22:13:39] #22 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We also do not recommend placing Sierra Chart into this folder: C:\Program Files\ Unless you understand your system and know how to manage file and folder permissions, Sierra Chart will not work properly in this folder. Therefore, we very strongly advise to not use this folder and move Sierra Chart outside of the Program Files folder. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-07-12 22:14:13

To post a message in this thread, you need to log in with your Sierra Chart account: