Support Board
Date/Time: Wed, 27 Nov 2024 19:52:25 +0000
Unable to place order for stocks
View Count: 330
| [2023-07-07 12:06:32] |
| User8135477 - Posts: 115 |
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I am unable to place orders for stocks. Also, the data seems to be slightly delayed, even though I am subscribed for market data with my brokerage. Please let me know what steps I can take to troubleshoot.
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| [2023-07-07 13:48:25] |
| Sierra_Chart Engineering - Posts: 17198 |
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What is the symbol of the chart? Provide us the lines from the Trade Activity Log showing the order submission and any response: Trade Activity Log: Providing Trade Activity Log Data Lines to Support We will then gain an understanding of what is happening. Could you also please update Sierra Chart to the current version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-07-07 13:48:47
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| [2023-07-08 02:50:24] |
| User8135477 - Posts: 115 |
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I looked at the log and followed the instructions from this thread (New NASDAQ Total View Data Feed - Interactive brokers Error missing order exchange) to enter the missing exchange information. It seems to be working fine now, thanks. |
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