Support Board
Date/Time: Wed, 27 Nov 2024 20:37:26 +0000
Cannot download dll needed
View Count: 476
| [2023-07-03 22:39:15] |
| User200390 - Posts: 31 |
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TicinoTrader says I should have his dll downloaded automatically. It is not downloading. Seeing this on startup in the log. I cannot find a setting for this. Error getting list of user files to download. Response: ERROR: Downloading of files on startup is disabled. | HTTP status: Request completed with the HTTP response status code 200. | 2023-07-03 16:56:01.564 TicinoTrader says my "account is probably restricted" |
| [2023-07-03 23:17:15] |
| Sierra_Chart Engineering - Posts: 17198 |
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We have enabled file downloads on start up for your Sierra Chart account. Restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-04 01:53:06] |
| User200390 - Posts: 31 |
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Thanks it downloaded the ticino file but also all of the M2M files and now it hangs when opening the m2m chartbook. Can you disable the file download again until I can work out with Kim Hemmes why this broke. I will roll back the install directory to a prior snapshot.
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| [2023-07-05 10:13:36] |
| Sierra_Chart Engineering - Posts: 17198 |
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Yes we can do that but the best thing for you to do right now is to enable Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode This is the way to solve the problem from your side immediately. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-05 12:54:10] |
| User200390 - Posts: 31 |
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Thanks, I rolled back the directory and marked all the m2m dlls as read only and the log threw an error when trying to update them so that is the workaround I have for now many thanks.
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