Home >> Support Board

Support Board

Date/Time: Wed, 27 Nov 2024 21:38:18 +0000

How to Post a Message for Support

[Programming Help] - MY CHARTBOOKS ARENT LOADING

View Count: 317

[2023-06-27 21:06:50] #1 [Go To First Post]
necessates - Posts: 4
WHEN I OPEN MY CHARTBOOKS SOME OF THEM DONT LET ME ACCESS THEM LIKE I CAN HVAE MY MARKET AND VOLUME PROFILE OPEN BUT MY VWAP WONT OPEN. OR WHEN I OPEN MY ORDER FLOW CHARTS THE DEPTH OF MARKET DOESNT FULLY LOAD UNTIL I CLOSE ALL MY CHARTBOOKS

[2023-06-27 21:39:02] #2 [Go To First Post]
John - SC Support - Posts: 36350
We do not understand what you are stating. Please give us one specific example of the problem you are having. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-06-27 22:49:45] #3 [Go To First Post]
necessates - Posts: 4
Here is an image of what I mean. The chart I cannot access is highlighted in blue


Private File

[2023-06-28 14:08:26] #4 [Go To First Post]
John - SC Support - Posts: 36350
We see you are running on a Mac. We wonder if you are using any special software that includes the "Window Shade" option. Refer to the following for an example of what we are referring to: https://apple.fandom.com/wiki/WindowShade If you attach the chartbook to this thread, we can take a look and ensure the window shows properly. If it does, then whatever is occurring is related to the operating system you are using. Refer to the following for how to attach a chartbook: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-06-28 19:54:14] #5 [Go To First Post]
necessates - Posts: 4
i am using crossover to access the sierrachart. attached is the chartbook i am talking about


Private File Attachment Deleted.

[2023-06-28 20:24:56] #6 [Go To First Post]
John - SC Support - Posts: 36350
Attached is an image of the chart for which you were having an issue, when we open it on our system. Note that we do not have any issue with the display of this chart. The issue you are seeing is going to be related to your operating system, for which are are not able to help. We do not have expertise with Crossover. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing


CLG23-NYMEX [CBV][M] 2000 Volume #5 2023-06-28 15_22_42.40.png / V - Attached On 2023-06-28 20:24:54 UTC - Size: 52.57 KB - 66 views

To post a message in this thread, you need to log in with your Sierra Chart account: