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Date/Time: Wed, 27 Nov 2024 21:40:59 +0000

How to Post a Message for Support

New/ Open Custom Studies Files

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[2023-06-26 05:06:57] #1 [Go To First Post]
nicktrader - Posts: 712
This command opens the window to select a study, but "Open" does not start "Notepad++". I downloaded a current version from your homepage and "Notepad++" opens immediately (after "Open"...). Where is the "error"? Many thanks

[2023-06-26 19:52:40] #2 [Go To First Post]
John - SC Support - Posts: 36350
We are not fully understanding the particular problem. It sounds like you solved it by downloading the latest release from us. If you are still having an issue, then check the setting for the "Text Editor Path and Filename", which gives the location of where the editor is located to use when you select the Open button on that window. Refer to the following: General Settings Window: Text Editor Path and Filename (Global Settings >> General Settings >> Paths >> Files and Folder Paths) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-06-27 04:15:03] #3 [Go To First Post]
nicktrader - Posts: 712
Hello John, from my point of view everything is set correctly (see pic#1) First I open pic#2 and after selecting the file in pic#3 I click on the button "Open". But then unfortunately nothing happens. Your version from the homepage was only for testing purposes. If I transfer the "Sierra4.config" into the test version, I have the same problem.


Text Editor Path.png / V - Attached On 2023-06-27 04:14:51 UTC - Size: 113.8 KB - 77 views

[2023-06-27 14:03:28] #4 [Go To First Post]
John - SC Support - Posts: 36350
When we look at what we have on our system we see that the Notepad++ executable starts with a lowercase 'n', but your path has it listed as a capital 'N'. Open a "File Explorer" and go to the location specified by the Path in the General Settings (F:\SierraChart\NPP) and see if the notepad++.exe file starts with a capital or lowercase 'n' and then update your Path setting accordingly. See if that resolves the issue for you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-06-27 15:58:50] #5 [Go To First Post]
nicktrader - Posts: 712
John, it was written with a lowercase and I changed it. But same result... it didn't start.


notepad.png / V - Attached On 2023-06-27 15:58:01 UTC - Size: 7.9 KB - 63 views Attachment Deleted.

[2023-06-27 20:08:45] #6 [Go To First Post]
John - SC Support - Posts: 36350
After you try to open the file and it fails, open your Message Log (Window >> Message Log) and see if there is anything at the end of that log that refers to why there was an issue. Please post what you see in this thread for us to analyze/understand. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-06-28 03:13:14] #7 [Go To First Post]
nicktrader - Posts: 712
Pls find attached...


MessageLog230628.txt - Attached On 2023-06-28 03:13:06 UTC - Size: 7.52 KB - 127 views

[2023-06-28 03:27:25] #8 [Go To First Post]
nicktrader - Posts: 712
I did the same in the "test version". But the MessageLog shows a different address (see pic) This is the address of my "Standard Version". Date Time Of Last Edit: 2023-06-28 03:29:59


MessageLog TestVersion.png / V - Attached On 2023-06-28 03:28:04 UTC - Size: 20.22 KB - 75 views

[2023-06-28 09:27:34] #9 [Go To First Post]
Sierra_Chart Engineering - Posts: 17198
Does this file exist: Error creating process C:\SierraChart\SierraChartTransActMA\NPP\notepad++.exe. Windows error code 2: Das System kann die angegebene Datei nicht finden. \| 2023-06-28 05:06:45.364 Error creating the Advanced Custom Studies editor process. \| 2023-06-28 05:06:45.364 If it does we do not know what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-06-28 09:42:54] #10 [Go To First Post]
nicktrader - Posts: 712
Okay, I understand. The SierraChartTransActMA subfolder does not exist. I also don't know where this subfolder comes from. How can I make this address be accepted? F:\SierraChart\NPP\notepad++.exe Many thanks


Explorer SierraChart.png / V - Attached On 2023-06-28 09:42:48 UTC - Size: 13.65 KB - 64 views

[2023-06-28 12:19:50] #11 [Go To First Post]
Sierra_Chart Engineering - Posts: 17198
Refer to: Advanced Custom Study Interface and Language (ACSIL): Setting the Default Code Editor Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-06-28 12:31:43] #12 [Go To First Post]
nicktrader - Posts: 712
Many thanks. Now it works perfectly.

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