Support Board
Date/Time: Wed, 27 Nov 2024 20:35:50 +0000
How to cancel/flatten Simulated Orders for Prior Contract that are not filled
View Count: 392
| [2023-06-22 20:34:50] |
| eminimom - Posts: 24 |
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I pulled up my Trade Orders Window and there are 8 buy bracket orders that remain unfilled from the prior ES contract and I have been unable to remove them/cancel/flatten. When I open a trading DOM in Sim for that ES contract it shows flat for that contract. Every time I want to close my platform it reminds me that I have open Sim Orders. What window or method do I use to remove these?
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Attachment Deleted. Private File |
| [2023-06-23 09:43:49] |
| Sierra_Chart Engineering - Posts: 17198 |
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You should just be able to select those orders and cancel them: Trading Information Windows: Canceling Orders However, make sure the main instance of Sierra Chart is running and is in Trade Simulation Mode. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-23 09:44:18
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| [2023-06-26 20:19:24] |
| eminimom - Posts: 24 |
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I tried that, this is the error message I get. When I open a DOM for the ESM23 it shows flat. What to do next? Thanks
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| [2023-06-27 10:54:40] |
| Sierra_Chart Engineering - Posts: 17198 |
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What error message is that? We do not see anything else posted or attached here.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-27 12:21:40] |
| eminimom - Posts: 24 |
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Here it is.
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Private File |
| [2023-06-27 12:45:58] |
| Sierra_Chart Engineering - Posts: 17198 |
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In that instance of Sierra Chart do you have Trade Simulation Mode On enabled?: Trade Simulation: Using Trade Simulation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-27 18:10:39] |
| eminimom - Posts: 24 |
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Yes, every instance is sim
Date Time Of Last Edit: 2023-06-27 18:13:24
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Private File |
| [2023-06-27 18:35:23] |
| Sierra_Chart Engineering - Posts: 17198 |
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You need to disable that and then you can flatten the position. If that does not work we will give you another step to follow. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-27 19:21:03] |
| eminimom - Posts: 24 |
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I am requesting a remote login to my platform to resolve this. When I disable Trade Simulation and click flatten, it is issuing a live order for the -8 To BUY and the Trade Positions window still shows the -8, it does not flatten against the SIM1 and the order is rejected if Trade Sim is off. Let me know when we can complete this task, thanks
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| [2023-07-03 14:22:23] |
| eminimom - Posts: 24 |
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This problem still persists. Requesting remote login to resolve this. Thank you in advance.
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| [2023-07-05 21:03:10] |
| Sierra_Chart Engineering - Posts: 17198 |
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We apologize for the delay. We are always quite busy. We think we can help you with this without the call. Go to the main instance of Sierra Chart and clear the Trade Activity for that particular Symbol and Trade Account following these instructions: Trade Activity Log: Clearing Trade Activity Data Also, when disabling Trade Simulation Mode in the sub instance, you do need to keep it enabled in the main instance. That is a detail we did not explain. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-07-05 21:04:28
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