Support Board
Date/Time: Wed, 27 Nov 2024 12:34:28 +0000
Connection error: Teton : Secondary instance not allowing connections to server
View Count: 510
| [2023-06-22 07:24:02] |
| Judge Kilday - Posts: 21 |
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Hi: I have tried logging in and out several times and connecting/disconnecting from Teton data but I keep getting an error message. Image of the error message is at this link: https://www.sierrachart.com/image.php?Image=1687418459107.png Am I properly connected to my data feed or not? What do I need to do? Thanks |
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| [2023-06-22 08:27:56] |
| Sierra_Chart Engineering - Posts: 17191 |
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Disregard that. See post 11: Notice: Teton Internet Service Provider Issue Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-14 17:31:43] |
| User654138 - Posts: 27 |
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I keep getting a secondary instance is blocking connection on my desktop. I have closed my laptop installation of sierra charts but I still keep getting that message, how do I correct this?
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| [2023-08-14 17:48:16] |
| User654138 - Posts: 27 |
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I have logged in to all installations of sierra charts that I have and disconnected both of them but when I try to reconnect my primary installation I keep getting "another instance is blocking connection" message. Thanks |
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| [2023-08-14 19:41:53] |
| John - SC Support - Posts: 36309 |
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You can ignore that message. You will be properly connected even with the message.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-14 23:44:33] |
| User654138 - Posts: 27 |
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I cannot get my desktop to connect, I keep getting the same error message. My laptop connects and disconnects no problem.
Date Time Of Last Edit: 2023-08-15 00:16:30
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| connect.png / V - Attached On 2023-08-14 23:39:02 UTC - Size: 230.76 KB - 75 views |
| [2023-08-15 01:44:27] |
| Sierra_Chart Engineering - Posts: 17191 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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