Support Board
Date/Time: Wed, 27 Nov 2024 23:46:17 +0000
Still unable to connect to Teton
View Count: 330
| [2023-06-22 01:44:10] |
| BubbityDog - Posts: 8 |
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I'm still not able to connect to Teton. I updated to Build 2512 and still get messages like this: Teton CME Order Routing | Firm: Phillip Capital | 2023-06-21 18:27:50.188
Teton CME Order Routing | Connecting to the server futurestrading19.sierracharts.com. Port 11088 | 2023-06-21 18:27:50.188 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-06-21 18:27:50.188 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-06-21 18:27:50.188 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2023-06-21 18:27:50.188 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-06-21 18:28:11.215 DTC Client socket (1) | CloseSocket call. | 2023-06-21 18:28:11.216 DTC Client socket (1) | Closed. | 2023-06-21 18:28:11.216 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-06-21 18:28:11.216 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-06-21 18:28:11.216 DTC Client socket (0) | CloseSocket call. | 2023-06-21 18:28:11.231 Teton CME Order Routing | Disconnected. | 2023-06-21 18:28:11.231 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-06-21 18:28:11.231 I can send the whole log if needed. I'd like to get this resolved as I had an open position and multiple server side orders when the connection went down. (Web panel also does not seem to have been resolved either.) |
| [2023-06-22 05:11:03] |
| Sierra_Chart Engineering - Posts: 17198 |
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Are you still having a problem? We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-22 05:14:23] |
| Sierra_Chart Engineering - Posts: 17198 |
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We can connect to Teton order routing / Phillip Capital.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-22 06:23:52] |
| BubbityDog - Posts: 8 |
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I just tried it and it is working now (as is the web portal). Thanks for the reply.
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| [2023-06-22 07:05:37] |
| Sierra_Chart Engineering - Posts: 17198 |
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Good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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