Support Board
Date/Time: Wed, 27 Nov 2024 23:26:51 +0000
Connection error: Not authorized
View Count: 279
| [2023-06-21 21:09:45] |
| rpm300 - Posts: 1 |
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I am receiving an error "Connection error: Not authorized" when I attempt to connect to Teton service. Below is my message log. Can you please assist? Reading Internal Order ID file. | 2023-06-21 21:01:09.584 Reading Trade Orders file. | 2023-06-21 21:01:09.642 Reading Trade Positions file. | 2023-06-21 21:01:09.642 Reading Trade Account Data files. | 2023-06-21 21:01:09.642 Software version: 2504 64-bit | 2023-06-21 21:01:09.643 Primary Thread ID: 40936 | 2023-06-21 21:01:09.643 Usage end date: 2023-07-10 | 2023-06-21 21:01:09.643 Enabled for: Advanced Features 2. | 2023-06-21 21:01:09.643 Enabled for: Sierra Chart Historical Data Service. | 2023-06-21 21:01:09.643 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-06-21 21:01:09.643 Enabled for: Delayed Denali Exchange Data Feed. | 2023-06-21 21:01:09.643 Enabled for exchange2: CME | 2023-06-21 21:01:09.643 Enabled for exchange2: fairx_exchange.data | 2023-06-21 21:01:09.643 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-06-21 21:01:09.643 Current selected Data/Trading service: Teton CME Order Routing | 2023-06-21 21:01:09.643 Custom symbol settings values: enabled | 2023-06-21 21:01:09.643 Chart Update Interval: 500 | 2023-06-21 21:01:09.643 Intraday Data Storage Time Unit: 0 | 2023-06-21 21:01:09.643 Time Zone: +00:00:00 (UTC+00) | 2023-06-21 21:01:09.643 2023-06-21 21:01:09 Local computer time in UTC | 2023-06-21 21:01:09.643 2023-06-21 21:01:09 Local computer time in SC Time Zone | 2023-06-21 21:01:09.643 2023-06-21 21:01:09 Server time in UTC | 2023-06-21 21:01:09.643 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-06-21 21:01:09.643 Program path: C:\SierraChart\ | 2023-06-21 21:01:09.643 Data Files path: C:\SierraChart\Data\ | 2023-06-21 21:01:09.643 OS Version Number: 10.0 | 2023-06-21 21:01:09.644 Locale Setting: C | 2023-06-21 21:01:09.644 DLLs: UserContributedStudies_64.dll | 2023-06-21 21:01:09.644 Allowed protected custom studies: | 2023-06-21 21:01:09.644 Crash reporter started: true | 2023-06-21 21:01:09.644 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. | 2023-06-21 21:01:09.662 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-06-21 21:01:09.694 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-06-21 21:01:09.843 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-06-21 21:01:09.843 Received 5 login tokens. | 2023-06-21 21:01:10.150 Symbol settings MD5 received. Request ID: 1. | 2023-06-21 21:01:11.304 Requested symbol settings for service code sc_futures_direct.dtc.trading. Request ID: 2. | 2023-06-21 21:01:11.304 Requested user files to download. | 2023-06-21 21:01:12.149 Symbol settings received. Request ID: 2. | 2023-06-21 21:01:13.542 Teton CME Order Routing | Firm: Dorman | 2023-06-21 21:01:14.152 Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11091 | 2023-06-21 21:01:14.152 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-06-21 21:01:14.187 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-06-21 21:01:14.187 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2023-06-21 21:01:14.187 Teton CME Order Routing | Network connection to server complete. | 2023-06-21 21:01:14.243 Teton CME Order Routing | Starting socket receive thread. | 2023-06-21 21:01:14.243 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2023-06-21 21:01:14.243 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2023-06-21 21:01:14.411 Teton CME Order Routing | Sending logon request message. | 2023-06-21 21:01:14.411 Teton CME Order Routing | Received logon response. | 2023-06-21 21:01:14.466 Teton CME Order Routing | Server Name: SC DTC Server. | 2023-06-21 21:01:14.466 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2023-06-21 21:01:14.466 Teton CME Order Routing | Logon error received from server: Secondary instance is not allowing connections to this server | 2023-06-21 21:01:14.466 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-06-21 21:01:14.466 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-06-21 21:01:14.466 Teton CME Order Routing | Waiting for socket receive thread to end | 2023-06-21 21:01:14.493 DTC Client socket (1) | CloseSocket call. | 2023-06-21 21:01:14.493 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-06-21 21:01:14.494 Teton CME Order Routing | Disconnected. | 2023-06-21 21:01:14.494 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-06-21 21:01:14.494 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-06-21 21:01:14.547 DTC Client socket (1) | Closed. | 2023-06-21 21:01:14.547 Teton CME Order Routing | Firm: Dorman | 2023-06-21 21:01:16.482 Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11091 | 2023-06-21 21:01:16.482 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-06-21 21:01:16.482 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-06-21 21:01:16.482 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2023-06-21 21:01:16.482 Teton CME Order Routing | Network connection to server complete. | 2023-06-21 21:01:16.536 Teton CME Order Routing | Starting socket receive thread. | 2023-06-21 21:01:16.536 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2023-06-21 21:01:16.536 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2023-06-21 21:01:16.701 Teton CME Order Routing | Sending logon request message. | 2023-06-21 21:01:16.701 Teton CME Order Routing | Received logon response. | 2023-06-21 21:01:16.757 Teton CME Order Routing | Server Name: SC DTC Server. | 2023-06-21 21:01:16.757 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2023-06-21 21:01:16.757 Teton CME Order Routing | Logon error received from server: Secondary instance is not allowing connections to this server | 2023-06-21 21:01:16.757 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-06-21 21:01:16.757 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-06-21 21:01:16.757 Teton CME Order Routing | Waiting for socket receive thread to end | 2023-06-21 21:01:16.762 DTC Client socket (1) | CloseSocket call. | 2023-06-21 21:01:16.763 Teton CME Order Routing | Disconnected. | 2023-06-21 21:01:16.763 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-06-21 21:01:16.763 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-06-21 21:01:16.763 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-06-21 21:01:16.816 DTC Client socket (1) | Closed. | 2023-06-21 21:01:16.816 Files to Open on Startup | File does not exist: C:\SierraChart\Data\- | 2023-06-21 21:01:17.375 Files to Open on Startup | File does not exist: C:\SierraChart\Data\- | 2023-06-21 21:01:17.375 Files to Open on Startup | File does not exist: C:\SierraChart\Data\- | 2023-06-21 21:01:17.375 Teton CME Order Routing | Firm: Dorman | 2023-06-21 21:01:18.766 Teton CME Order Routing | Connecting to the server futurestrading11.sierracharts.com. Port 11091 | 2023-06-21 21:01:18.766 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-06-21 21:01:18.766 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-06-21 21:01:18.766 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2023-06-21 21:01:18.766 Teton CME Order Routing | Network connection to server complete. | 2023-06-21 21:01:18.821 Teton CME Order Routing | Starting socket receive thread. | 2023-06-21 21:01:18.821 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2023-06-21 21:01:18.821 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2023-06-21 21:01:18.985 Teton CME Order Routing | Sending logon request message. | 2023-06-21 21:01:18.985 Teton CME Order Routing | Received logon response. | 2023-06-21 21:01:19.042 Teton CME Order Routing | Server Name: SC DTC Server. | 2023-06-21 21:01:19.042 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2023-06-21 21:01:19.042 Teton CME Order Routing | Logon error received from server: Secondary instance is not allowing connections to this server | 2023-06-21 21:01:19.042 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-06-21 21:01:19.042 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-06-21 21:01:19.042 Teton CME Order Routing | Waiting for socket receive thread to end | 2023-06-21 21:01:19.059 DTC Client socket (1) | CloseSocket call. | 2023-06-21 21:01:19.059 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-06-21 21:01:19.059 Teton CME Order Routing | Disconnected. | 2023-06-21 21:01:19.060 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-06-21 21:01:19.060 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-06-21 21:01:19.113 DTC Client socket (1) | Closed. | 2023-06-21 21:01:19.113 Teton CME Order Routing | Firm: Dorman | 2023-06-21 21:01:21.047 Teton CME Order Routing | Connecting to the server futurestrading12.sierracharts.com. Port 11090 | 2023-06-21 21:01:21.047 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-06-21 21:01:21.047 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-06-21 21:01:21.048 DTC Client socket (1) | Connecting to IP: 38.89.227.130. | 2023-06-21 21:01:21.048 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-06-21 21:01:42.079 * DTC Client socket (1) | CloseSocket call. | 2023-06-21 21:01:42.079 DTC Client socket (1) | Closed. | 2023-06-21 21:01:42.079 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-06-21 21:01:42.079 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-06-21 21:01:42.079 DTC Client socket (0) | CloseSocket call. | 2023-06-21 21:01:42.094 Teton CME Order Routing | Disconnected. | 2023-06-21 21:01:42.095 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-06-21 21:01:42.095 Teton CME Order Routing | Firm: Dorman | 2023-06-21 21:01:44.085 Teton CME Order Routing | Connecting to the server futurestrading13.sierracharts.com. Port 11090 | 2023-06-21 21:01:44.085 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-06-21 21:01:44.088 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-06-21 21:01:44.088 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2023-06-21 21:01:44.088 Teton CME Order Routing | Network connection to server complete. | 2023-06-21 21:01:44.144 Teton CME Order Routing | Starting socket receive thread. | 2023-06-21 21:01:44.144 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2023-06-21 21:01:44.144 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2023-06-21 21:01:44.367 Teton CME Order Routing | Sending logon request message. | 2023-06-21 21:01:44.367 Teton CME Order Routing | Received logon response. | 2023-06-21 21:02:00.326 Teton CME Order Routing | Server Name: SC DTC Server. | 2023-06-21 21:02:00.326 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2023-06-21 21:02:00.326 Teton CME Order Routing | Connection error: Not authorized | 2023-06-21 21:02:00.326 * Teton CME Order Routing | Waiting for socket receive thread to end | 2023-06-21 21:02:00.337 DTC Client socket (1) | CloseSocket call. | 2023-06-21 21:02:00.338 Teton CME Order Routing | Disconnected. | 2023-06-21 21:02:00.338 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-06-21 21:02:00.338 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-06-21 21:02:00.409 DTC Client socket (1) | Closed. | 2023-06-21 21:02:00.409 |
| [2023-06-22 10:09:42] |
| Sierra_Chart Engineering - Posts: 17198 |
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This should now be resolved. Let us know if you still have a problem connecting.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-22 10:10:15
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