Support Board
Date/Time: Wed, 27 Nov 2024 23:34:04 +0000
ICE US Symbols Delayed Data Feed Blocked
View Count: 247
| [2023-06-20 09:51:33] |
| User286186 - Posts: 22 |
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Hello, Since last Friday (2023-06-16), the symbols from ICE U.S. do not charge. Furthermore, their trading status on the quote board is "Unknown". I already checked the following : - rolled over the symbol --> does not help; - message log --> here is the result after Delete and Download Data for CCU23-ICEUS : Triggering next historical data download in queue. | 2023-06-20 11:47:38.627 No download requests in the queue to start downloads for. | 2023-06-20 11:47:38.627 CCU23-ICEUS [CV] 2 Min #4 | Reloading chart. | 2023-06-20 11:47:38.663 CCU23-ICEUS [CV] 2 Min #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-06-20 11:47:38.702 Maybe I am missing something (?) Thanks for your help. Date Time Of Last Edit: 2023-06-20 09:51:50
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| [2023-06-21 15:05:45] |
| Sierra_Chart Engineering - Posts: 17198 |
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You cannot use these symbols with the Quote Board. There is no real time or delayed data for them. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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