Support Board
Date/Time: Wed, 27 Nov 2024 23:47:01 +0000
Still seeing delayed data
View Count: 299
| [2023-06-19 14:03:00] |
| User297560 - Posts: 5 |
|
Hi I just purchased SC and CME. I have live funded account with Stage5/Dorman But I still see "delayed" data on the chart. I signed exchange agreement, etc.. broker asked for my SC account name, I told them, after that they sent me an email it's activated. In the global settings>data/trade service Ive set it to Teton and clearing firm to Dorman What do I do wrong? thanks |
| [2023-06-19 14:45:36] |
| Sierra_Chart Engineering - Posts: 17198 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-19 15:02:06] |
| User297560 - Posts: 5 |
|
Ive sent it through "send for analysis" with "still seeing delayed data" message |
| [2023-06-19 15:50:09] |
| User297560 - Posts: 5 |
|
Okay, I think I figured it out "allow support for sierra chart data feeds" was no, now Ive set it to yes, and it works, and it's realtime now, not delayed anymore. Thanks |
| [2023-06-19 18:35:49] |
| Sierra_Chart Engineering - Posts: 17198 |
|
Ok that is good. This is considered resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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