Support Board
Date/Time: Wed, 27 Nov 2024 23:42:32 +0000
Chart is not being Updated / Unable to trade
View Count: 259
| [2023-06-17 19:25:41] |
| Bobcat X - Posts: 2 |
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I'm having a problem for the last few days where my DOM, and charts are not being updated / allowing me to trade. Its as if they are stuck at a point in time, and after some investigation, it looks to be the datetime I have under the >> Chart Settings / Data Limiting / Date Range & Limiting Method >> Date Range in File to (Read Only). Even my PnL is stuck from that time. I had this similar issue a few months back, but found a workaround where I could duplicate the single active chart with "Find Symbol" for my DOM and charting needs. Unfortunately, all have the same issue (makes sense since they were duplicates of the one that worked). I know I still get data because I can still connect to regular stock data (PLTR, USOil, AAPL), and nothing otherwise has changed about my account (also update to date). |
| [2023-06-18 08:37:57] |
| Sierra_Chart Engineering - Posts: 17198 |
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Refer to this help topic: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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