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Date/Time: Wed, 27 Nov 2024 23:46:13 +0000



download failed error-timeout

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[2023-06-14 16:55:22]
L2Ltrades - Posts: 60
Hello,

I have started getting this error today since the start of session. This keeps popping up and my connection gets knocked out and the system tries again. Please assist. Image attached.

Regards,
imagedownload failed error-timeout.PNG / V - Attached On 2023-06-14 16:55:09 UTC - Size: 8.69 KB - 77 views
[2023-06-14 18:54:44]
John - SC Support - Posts: 36350
Please update to the latest release (2510). There have been some fixes to the historical data downloads. Follow these instructions to update:
Software Download: Fast Update
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-06-16 11:10:12]
Sierra_Chart Engineering - Posts: 17198
The timeout error is unrelated to a particular Sierra Chart version. Refer to:
Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-06-16 11:10:26
[2023-06-16 14:23:02]
L2Ltrades - Posts: 60
Hello,

I still get the same issue. I was in middle of trades, internet works fine as I am using a LAN cable, firewalls turned off and the connection got lost. Trades could not be closed either. Also, every time the market jumps, trades get stuck in queue and will not process. The loss of connection adds another layer of issue. I uploaded to the new version as well. Stil it does not help.

Regards,
[2023-06-16 14:35:14]
Sierra_Chart Engineering - Posts: 17198
Losing the connection to what? CQG or Rithmic? We simply cannot help with this. This is not within our control.

This is why we have developed our own order routing with redundant Internet:
Sierra Chart Teton Futures Order Routing

We cannot help you with CQG or Rithmic connection problems.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-06-16 14:35:40
[2023-06-16 20:25:47]
L2Ltrades - Posts: 60
How do I trade through AMP brokerage using Teton. I currently have the Denali Feed/CQG
[2023-06-16 21:18:52]
John - SC Support - Posts: 36350
Follow the instructions at the following link:
Sierra Chart Teton Futures Order Routing: Setup Instructions
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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