Support Board
Date/Time: Tue, 26 Nov 2024 22:33:06 +0000
still i am facing same problem.
View Count: 1683
| [2014-07-01 13:17:07] |
| User29458 - Posts: 44 |
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last night i open free trail account & download the software, but still when open the chart it ask for ACTIVATION, for this i have send lots of massages. ok no problem. then after i want to pay 40 usd, but i am not able how to pay. for this i have also send lots of massages but still i have not got any replay. so please suggest me what i do in this condition. and apart of this i want some query also for chart. please replay as soon as......... |
| [2014-07-01 13:20:21] |
| User29458 - Posts: 44 |
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sorry, if you send something please send my mail id also.
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| [2014-07-01 16:19:49] |
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You are overwhelming us with numerous messages and you are creating many accounts and asking for numerous trial extensions. So many of your requests are being intentionally ignored. What is the specific problem you are having with making a payment. What is the error you are getting? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-01 16:27:42] |
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For the record, we believe you are using a tactic to try to convince us to activate your account by leading us to believe that you will make a payment soon when you have no intention to do so.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-01 19:04:28] |
| User29458 - Posts: 44 |
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ok i agree with but i am going for payment but i want in chart 15 min & 4 hour time which is not available in your chart and some more commodity like nikile, lead, zinc, lead. how they are coming in chart please help me as soon as. and after how many time my account will activate after payment. please replay as soon as.
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| [2014-07-01 19:07:42] |
| User29458 - Posts: 44 |
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Home >> (Table of Contents) Other Pages >> Account Management Payment Result Main Control Panel Current Date - Time: Tue, 01 Jul 2014 19:06:05 +0000 Transaction Successful Receipt This is a receipt for your payment for Sierra Chart Usage Time. The details of the payment are as follows: Date-Time: 2014-07-01 19:06:02 GMT/UTC Account Name: mauryaa Name: ashutosh maurya Amount Paid: 40.00 USD Payment Processor: Gate2Shop Transaction ID: 1409073304 Number of Days Purchased: 31 days, Package 5 New Ending Date: 2014-08-16 Thank you for using Sierra Chart! If you have paid by credit/debit card, then the charge will appear as SierraChart.com on your bank statement. For questions about this payment, fill out an Account Support Ticket: https://www.sierrachart.com/usercp.php?page=SupportTickets Note: Currency conversion or international transaction fees charged by your card provider are not included in the amount billed above. Sierra Pacific Software Ltd, trading as www.sierrachart.com If this was a PayPal payment, it will appear as from "Gate 2 Shop" on your PayPal account. |
| [2014-07-01 19:08:53] |
| User29458 - Posts: 44 |
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please activate my as soon as possible. i make the payment & confirm me by my mail id.
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| [2014-07-01 19:17:18] |
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Your account is activated. From what we can tell you have set Sierra Chart to use the Sierra Chart Real-time and Historical Forex and CFD Data Service. Here are the instructions to use that service: http://www.sierrachart.com/index.php?l=doc/SCRealTimeFOREX.php#Setup In regards to this: nikile, lead, zinc, lead.
These are not really available with the Sierra Chart Real-time and Historical Forex and CFD Data Service. If you use a Data or Trading service that we support that provides LME data, you can get them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-01 19:20:46] |
| User29458 - Posts: 44 |
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how i get them. please give in details. and please see my account & send the all the details to my mail id. thanks for response. |
| [2014-07-01 19:24:15] |
| User29458 - Posts: 44 |
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my request please count my day by tomorrow because my trading hour gone. i am whole day requesting for payment but not get response from your side. please see the request.
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| [2014-07-01 19:42:39] |
| User29458 - Posts: 44 |
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what happen my account show my end date is 16 july 2014. please update my account.
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| [2014-07-01 20:59:15] |
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This is your account ending date: 2014-08-16 Could you go to the London Metal Exchange website: http://www.lme.com/home.asp See if they have contracts for all the different metals you are interested in and if market data from them would be what you are looking for. Let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-02 01:24:01] |
| User29458 - Posts: 44 |
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but sir you are provide me only 15 days only but package was for one month. so why it show only 15 days. please manage it. and tell me also.
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| [2014-07-02 01:51:21] |
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You must be looking at the wrong Sierra Chart account. The account that has an ending date of 2014-08-16 has the Account Name: mauryaa Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-02 02:59:20] |
| User29458 - Posts: 44 |
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ok & thanks. dear all i want 15 minute & 4 hour time frame in chart. it have 1min, 5min, 10min, 30min, 1 hour, daily & weekly. but i want with this 1 min, 4 hour.
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| [2014-07-02 06:51:49] |
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To change the timeframe of the chart bars, refer to this page: http://www.sierrachart.com/index.php?l=doc/doc_KeyboardCommands.html#Period_Keyboard Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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