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Date/Time: Thu, 28 Nov 2024 00:43:24 +0000

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Download Historical data

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[2023-06-13 15:17:26] #1 [Go To First Post]
PermaBull - Posts: 10
Hi there, I just bought package to have full access to Nasdaq stocks and I am unable to download history. I have already tried following, 1) install new version of Sierra chart 2) change the chart setting to go back 400 days 3) delete and re-download data. yet I am unable to get historical data. can you help.

[2023-06-13 15:17:59] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 17199
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-06-13 20:59:56] #3 [Go To First Post]
PermaBull - Posts: 10
here is the log Software version: 2509 64-bit \| 2023-06-13 20:43:23.844 Primary Thread ID: 1720 \| 2023-06-13 20:43:23.844 Usage end date: 2023-11-23 \| 2023-06-13 20:43:23.844 Enabled for: Advanced Features 2. \| 2023-06-13 20:43:23.844 Enabled for: Sierra Chart Historical Data Service. \| 2023-06-13 20:43:23.844 Enabled for: Denali Real-Time Exchange Data Feed. \| 2023-06-13 20:43:23.844 Enabled for: Delayed Denali Exchange Data Feed. \| 2023-06-13 20:43:23.844 Enabled for exchange2: CME (Trading Account Required) \| 2023-06-13 20:43:23.844 Enabled for exchange2: CBOT (Trading Account Required) \| 2023-06-13 20:43:23.844 Enabled for exchange2: COMEX (Trading Account Required) \| 2023-06-13 20:43:23.844 Enabled for exchange2: NYMEX (Trading Account Required) \| 2023-06-13 20:43:23.844 Enabled for exchange2: CFE \| 2023-06-13 20:43:23.844 Enabled for exchange2: fairx_exchange.data \| 2023-06-13 20:43:23.844 Enabled for exchange2: NASDAQ TotalView US stock data \| 2023-06-13 20:43:23.844 Allow Support for Sierra Chart Data Feeds is enabled. \| 2023-06-13 20:43:23.844 Current selected Data/Trading service: Rithmic Direct - DTC \| 2023-06-13 20:43:23.844 Custom symbol settings values: enabled \| 2023-06-13 20:43:23.844 Chart Update Interval: 500 \| 2023-06-13 20:43:23.844 Intraday Data Storage Time Unit: 0 \| 2023-06-13 20:43:23.844 Time Zone: +00:00:00 (UTC+00) \| 2023-06-13 20:43:23.844 2023-06-13 20:43:23 Local computer time in UTC \| 2023-06-13 20:43:23.844 2023-06-13 20:43:23 Local computer time in SC Time Zone \| 2023-06-13 20:43:23.844 2023-06-12 22:07:29 Server time in UTC \| 2023-06-13 20:43:23.844 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2023-06-13 20:43:23.844 Program path: C:\SierraChart\ \| 2023-06-13 20:43:23.844 Data Files path: C:\SierraChart\Data\ \| 2023-06-13 20:43:23.844 OS Version Number: 10.0 \| 2023-06-13 20:43:23.844 Locale Setting: C \| 2023-06-13 20:43:23.844 DLLs: UserContributedStudies_64.dll \| 2023-06-13 20:43:23.844 Allowed protected custom studies: \| 2023-06-13 20:43:23.844 Crash reporter started: true \| 2023-06-13 20:43:23.844 Added historical Intraday data request for TSLA-NQTV to the queue. \| 2023-06-13 20:53:59.480 Intraday data recording state for symbol TSLA-NQTV is set to download 'Pending'. \| 2023-06-13 20:53:59.480 Triggering next historical data download in queue. \| 2023-06-13 20:53:59.480 HD Request # 20 \| Downloading Intraday chart data for TSLA-NQTV to the file TSLA-NQTV.scid. Service: nasdaq_exchange.data \| 2023-06-13 20:53:59.480 Reloading all charts with filename: TSLA-NQTV.scid \| 2023-06-13 20:53:59.706 HD Request # 20 \| Download start date-time: 2022-12-09 20:53:59.000000. File last date-time: 00:00:00.000000 \| 2023-06-13 20:53:59.708 HD Request # 20 \| Using server: ds25.sierracharts.com port 10150 \| 2023-06-13 20:53:59.708 Socket (5) \| Creating socket. \| 2023-06-13 20:53:59.726 Socket (5) \| New receive buffer size: 5242880 \| 2023-06-13 20:53:59.726 Socket (5) \| Connecting to IP: 38.65.8.115. \| 2023-06-13 20:53:59.726 TSLA-NQTV [CV-D][M] 1000000 Volume #5 \| Reloading chart. \| 2023-06-13 20:53:59.761 TSLA-NQTV [CV-D][M] 1000000 Volume #5 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2023-06-13 20:53:59.761 TSLA-NQTV [CV-D][M] 1000000 Volume #5 \| There are no continuous futures contract symbols. Loading data normally. \| 2023-06-13 20:53:59.761 TSLA-NQTV [CV-D][M] 1000000 Volume #5 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\TSLA-NQTV.scid \| 2023-06-13 20:53:59.763 HD Request # 20 \| Setting DTC encoding to Binary VLS \| 2023-06-13 20:53:59.837 HD Request # 20 \| Sending historical data logon request message. \| 2023-06-13 20:53:59.837 HD Request # 20 \| Requesting Intraday data. Start date-time: 2022-12-09 20:53:59. Record interval: 0. Symbol: TSLA-NQTV \| 2023-06-13 20:54:00.341 HD Request # 20 \| Decompressing data. \| 2023-06-13 20:54:00.395 HD Request # 20 \| Receiving Intraday data for TSLA-NQTV starting at 2022-12-09 20:53:59.163000 \| 2023-06-13 20:54:00.576 HD Request # 20 \| Timestamp of first Intraday data file record written: 2022-12-09 20:53:59.163000. \| 2023-06-13 20:54:00.986 TSLA-NQTV [CV-D][M] 1000000 Volume #5 \| StartDateTimeForLoadingOrderFills: 2022-11-28 09:40:57 \| 2023-06-13 20:54:01.257 Socket (5) \| CloseSocket call. \| 2023-06-13 20:55:25.410 Socket (5) \| Shutdown started. Waiting for graceful close. \| 2023-06-13 20:55:25.410 Historical data download thread signaled to stop. \| 2023-06-13 20:55:25.410 HD Request # 20 \| Received 40664081 Intraday data records from 2022-12-09 20:53:59.163000 to 2023-06-13 20:55:11.827000 (186.0 days. Delay: 13.6 seconds) and wrote 39398425 records for TSLA-NQTV \| 2023-06-13 20:55:25.410 HD Request # 20 \| Add time&sales data \| Remembered last file record date-time: 2023-06-13 20:55:11.827000 \| 2023-06-13 20:55:25.413 Added 1 Time and Sales records to Intraday data file for TSLA-NQTV after download. \| 2023-06-13 20:55:25.413 HD Request # 20 \| Completion time: 1m 26s. \| 2023-06-13 20:55:25.413 HD Request # 20 \| Intraday data download complete for TSLA-NQTV. Unique request ID: 20 \| 2023-06-13 20:55:25.413 Removing historical data download ID 20. \| 2023-06-13 20:55:25.413 Real-time Intraday chart data file updates started for TSLA-NQTV \| 2023-06-13 20:55:25.413 Intraday chart data file opened for TSLA-NQTV \| 2023-06-13 20:55:25.413 HD Request # 20 \| Enabling Intraday chart updating for symbol. \| 2023-06-13 20:55:25.413 Triggering next historical data download in queue. \| 2023-06-13 20:55:25.413 No download requests in the queue to start downloads for. \| 2023-06-13 20:55:25.413 Socket (5) \| Socket gracefully closed by remote side. \| 2023-06-13 20:55:25.464 Socket (5) \| Closed. \| 2023-06-13 20:55:25.464 Opened cached Intraday file: C:\SierraChart\Data\TSLA-NQTV.scid. Thread ID: 17032 \| 2023-06-13 20:55:31.380

[2023-06-13 21:15:18] #4 [Go To First Post]
John - SC Support - Posts: 36350
The only thing we see is the following: TSLA-NQTV [CV-D][M] 1000000 Volume #5 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2023-06-13 20:53:59.761 TSLA-NQTV [CV-D][M] 1000000 Volume #5 \| There are no continuous futures contract symbols. Loading data normally. \| 2023-06-13 20:53:59.761 Having a non-continuous symbol as a continuous contract typically does not cause an issue, but we have seen it cause issues sometimes. Please set the chart to not be a continuous contract and then force a redownload of the data by selecting "Edit >> Delete All Data And Download". Refer to the following for the Continuous Contract setting: Chart Settings: Continuous Contract (Chart >> Chart Settings >> Symbol >> Symbol menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-06-13 21:36:29] #5 [Go To First Post]
PermaBull - Posts: 10
I set the Chart Setting --> Continuous Contract to None and then "Edit >>Delete All Data and Download" but no luck. I think I will cancel Nasdaq package then


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[2023-06-13 22:09:01] #6 [Go To First Post]
John - SC Support - Posts: 36350
There is definitely data being loaded. Can you please give us a screenshot of your chart so we can see what is there. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-06-14 02:38:19] #7 [Go To First Post]
PermaBull - Posts: 10
Real time data is getting loaded but I would like to go back 400 days to get levels and the max it goes back is 12/9/2022 date

[2023-06-14 16:06:30] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 17199
To get more data than this: HD Request # 20 \| Received 40664081 Intraday data records from 2022-12-09 20:53:59.163000 to 2023-06-13 20:55:11.827000 (186.0 days. Delay: 13.6 seconds) and wrote 39398425 records for TSLA-NQTV \| 2023-06-13 20:55:25.410 Refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-06-14 16:21:10] #9 [Go To First Post]
PermaBull - Posts: 10
I have already performed these steps but I am not getting historical data beyond 12/9/2022. I would really appreciate if someone can help me resolve this. Date Time Of Last Edit: 2023-06-14 21:04:28

[2023-06-15 13:03:16] #10 [Go To First Post]
Sierra_Chart Engineering - Posts: 17199
What steps did you follow? It is clear, that the data is not being requested earlier than December 9: HD Request # 20 \| Download start date-time: 2022-12-09 20:53:59.000000. File last date-time: 00:00:00.000000 \| 2023-06-13 20:53:59.708 Go through the steps here again: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data And make sure you increase both of the Maximum Historical Intraday Days to Download settings, to as high as you require. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-06-16 02:48:34] #11 [Go To First Post]
PermaBull - Posts: 10
It's working now when I changed the Global Setting -->Data/Trade service setting --> Common setting --> Non tick Data to (no of days I want) and 1-tick data to no of days I want. Thanks for your help. really appreciate it.


Screenshot 2023-06-13 162710.png / V - Attached On 2023-06-15 13:36:02 UTC - Size: 42.29 KB - 67 views

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