Support Board
Date/Time: Thu, 28 Nov 2024 01:41:23 +0000
Live Trade Quantity Error
View Count: 247
| [2023-06-13 04:28:38] |
| User148596 - Posts: 216 |
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Hi, I had a live trade today that was supposed to be a 4 lot but instead was an 18 lot. Can you please help me determine what the cause of this was? Unfortunately I shut my platform down so the trade service log doesn't include the trade. Thanks |
| [2023-06-13 15:25:31] |
| John - SC Support - Posts: 36350 |
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You would have to look through the Trade Activity Log and see what it shows. But most likely it is just going to state that it was an 18 lot trade. Refer to the following: Trade Activity Log: Viewing Historical Trade Activity There is no history kept of when the quantity is changed, so we can not say how this would have occurred if it was a change to to the quantity prior to the order being placed. The other thing to keep in mind is if this is an automated system, then you will have to look at how you establish the quantity for that system and see what might have occurred there. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-13 15:43:48] |
| User148596 - Posts: 216 |
|
Okay yeah the activity lot want any help in determining h how the accident happened. It was a limit order for 4 contracts that executed as 18 contracts which makes no sense because even if I had accidentally placed multiple limit order 18 is not divisible by 4. This was a costly error so just for peace of mind would love to know how this happened but I guess that ship has sailed.
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| [2023-06-13 15:54:45] |
| Sierra_Chart Engineering - Posts: 17199 |
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Yes this does make no sense. This could not be: It was a limit order for 4 contracts that executed as 18 contracts which makes no sense Carefully check the Trade Activity Log for these orders.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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