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Date/Time: Mon, 16 Sep 2024 19:10:07 +0000



Fxcm FIX Trading credentials

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[2014-06-30 15:13:10]
User49421 - Posts: 21
Hi I just wanted to confirm, I've received fxi credentials from fxcm but they have also said I need to fill out an LOD form. Is this correct or should Sierra charts work off their app credentials. If so I don't seem to be able to connect and trade.

Help

Ahmed
[2014-06-30 16:36:01]
Sierra Chart Engineering - Posts: 104368
LOD we think means letter of direction form. We do not think you would need that.

You should be able to connect to FXCM using the FIX connection information provided. If not, post a copy of the Message Log by following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-06-30 18:19:59]
User49421 - Posts: 21
Software version: 1151 | 2014-06-30 05:53:02
Usage end date: 2014-08-03 | 2014-06-30 05:53:02
Enabled for: Advanced Features. | 2014-06-30 05:53:02
Enabled for: Sierra Chart Historical Data Service. | 2014-06-30 05:53:02
Allow Support for Sierra Chart Data Feeds is disabled. | 2014-06-30 05:53:02
Active service: SC Forex Data (FXCM) | 2014-06-30 05:53:02
Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2014-06-30 05:53:02
2014-06-30 05:53:02 Local computer clock time | 2014-06-30 05:53:02
2014-06-30 04:53:02 GMT time | 2014-06-30 05:53:02
2014-06-30 05:53:02 Time zone adjusted time | 2014-06-30 05:53:02
Time difference to server time: 3 seconds. | 2014-06-30 05:53:02
Program path: C:\SierraChart\ | 2014-06-30 05:53:02
Data Files path: C:\SierraChart\Data\ | 2014-06-30 05:53:02
OS Version Number: 6.2 | 2014-06-30 05:53:02

Checking for new symbol settings for fxcm | 2014-06-30 05:53:02
Requesting symbol settings for fxcm. Overwrite = on. | 2014-06-30 05:53:02
Symbol settings received. | 2014-06-30 05:53:03
Processed received symbol settings | 2014-06-30 05:53:04

SC Forex Data (FXCM): Connecting to the server ds4.sierracharts.com. Port 443 | 2014-06-30 05:53:07
Socket (0) - Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-06-30 05:53:07
Socket (2056) - Connected. | 2014-06-30 05:53:07
SC Forex Data (FXCM): Connected to server. | 2014-06-30 05:53:07
SC Forex Data (FXCM): Sending logon request message. | 2014-06-30 05:53:08
SC Forex Data (FXCM) Server Info - Server Name: . Server Version: . Provider Name: . | 2014-06-30 05:53:08
SC Forex Data (FXCM) - Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-06-30 05:53:08
SC Forex Data (FXCM) - Successfully connected. | 2014-06-30 05:53:08
SC Forex Data (FXCM) - Starting real-time market data updates for: ^GBPUSD. ID: 1 | 2014-06-30 05:53:08
SC Forex Data (FXCM) - Starting real-time market data updates for: ^AUDUSD. ID: 2 | 2014-06-30 05:53:08
SC Forex Data (FXCM) - Starting real-time market data updates for: ^EURGBP. ID: 3 | 2014-06-30 05:53:08
SC Forex Data (FXCM) - Starting real-time market data updates for: ^EURUSD. ID: 4 | 2014-06-30 05:53:08
SC Forex Data (FXCM) - Starting real-time market data updates for: ^EURJPY. ID: 5 | 2014-06-30 05:53:08
HD Request # 2 - Downloading Intraday chart data for ^GBPUSD to the file ^GBPUSD.scid. Service: fxcm | 2014-06-30 05:53:08
HD Request # 2 - Download start Date-Time: 2014-06-25 20:23:00.0 | 2014-06-30 05:53:08
Real-time data for symbol ^GBPUSD is currently unavailable. | 2014-06-30 05:53:08
HD Request # 2 - Using server: ds3.sierracharts.com port 10149 | 2014-06-30 05:53:08
Socket (0) - Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-06-30 05:53:08
Socket (2084) - Connected. | 2014-06-30 05:53:08
HD Request # 2 - Sending historical data logon request message. | 2014-06-30 05:53:08
Real-time data for symbol ^AUDUSD is currently unavailable. | 2014-06-30 05:53:08
Real-time data for symbol ^EURGBP is currently unavailable. | 2014-06-30 05:53:08
Real-time data for symbol ^EURUSD is currently unavailable. | 2014-06-30 05:53:08
Real-time data for symbol ^EURJPY is currently unavailable. | 2014-06-30 05:53:08
HD Request # 2 - Requesting Intraday data. Start Date-Time: 2014-06-25 20:23:00. Record interval: 1. Symbol: ^GBPUSD | 2014-06-30 05:53:09
HD Request # 2 - Error downloading historical Intraday data for ^GBPUSD. Historical data file not available for symbol. | 2014-06-30 05:53:09
Socket (2084) - Shutdown and closed. | 2014-06-30 05:53:09
The network socket for historical data has been closed. | 2014-06-30 05:53:09
HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ^GBPUSD | 2014-06-30 05:53:09
HD Request # 2 - Intraday download COMPLETE for ^GBPUSD. Completion time: 0s | 2014-06-30 05:53:09
Real-time Intraday chart data file updates started for ^GBPUSD | 2014-06-30 05:53:09

HD Request # 3 - Downloading Intraday chart data for ^AUDUSD to the file ^AUDUSD.scid. Service: fxcm | 2014-06-30 05:53:09
HD Request # 3 - Download start Date-Time: 2014-06-25 20:23:00.0 | 2014-06-30 05:53:09
HD Request # 3 - Using server: ds5.sierracharts.com port 10149 | 2014-06-30 05:53:09
Socket (0) - Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-06-30 05:53:09
Socket (664) - Connected. | 2014-06-30 05:53:09
HD Request # 3 - Sending historical data logon request message. | 2014-06-30 05:53:09
HD Request # 3 - Requesting Intraday data. Start Date-Time: 2014-06-25 20:23:00. Record interval: 1. Symbol: ^AUDUSD | 2014-06-30 05:53:10
Socket (664) - Shutdown and closed. | 2014-06-30 05:53:10
The network socket for historical data has been closed. | 2014-06-30 05:53:10
HD Request # 3 - Error downloading historical Intraday data for ^AUDUSD. Historical data file not available for symbol. | 2014-06-30 05:53:10
HD Request # 3 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ^AUDUSD | 2014-06-30 05:53:10
HD Request # 3 - Intraday download COMPLETE for ^AUDUSD. Completion time: 1s | 2014-06-30 05:53:10
Real-time Intraday chart data file updates started for ^AUDUSD | 2014-06-30 05:53:10

HD Request # 4 - Downloading Intraday chart data for ^EURGBP to the file ^EURGBP.scid. Service: fxcm | 2014-06-30 05:53:10
HD Request # 4 - Download start Date-Time: 2014-06-25 20:24:00.0 | 2014-06-30 05:53:10
HD Request # 4 - Using server: ds4.sierracharts.com port 10149 | 2014-06-30 05:53:10
Socket (0) - Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-06-30 05:53:10
Socket (2084) - Connected. | 2014-06-30 05:53:10
HD Request # 4 - Sending historical data logon request message. | 2014-06-30 05:53:10
HD Request # 4 - Requesting Intraday data. Start Date-Time: 2014-06-25 20:24:00. Record interval: 1. Symbol: ^EURGBP | 2014-06-30 05:53:11
Socket (2084) - Shutdown and closed. | 2014-06-30 05:53:11
HD Request # 4 - Error downloading historical Intraday data for ^EURGBP. Historical data file not available for symbol. | 2014-06-30 05:53:11
The network socket for historical data has been closed. | 2014-06-30 05:53:11
HD Request # 4 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ^EURGBP | 2014-06-30 05:53:11
HD Request # 4 - Intraday download COMPLETE for ^EURGBP. Completion time: 1s | 2014-06-30 05:53:11
Real-time Intraday chart data file updates started for ^EURGBP | 2014-06-30 05:53:11

HD Request # 5 - Downloading Intraday chart data for ^EURUSD to the file ^EURUSD.scid. Service: fxcm | 2014-06-30 05:53:11
HD Request # 5 - Download start Date-Time: 2014-06-25 20:23:00.0 | 2014-06-30 05:53:11
HD Request # 5 - Using server: ds3.sierracharts.com port 10149 | 2014-06-30 05:53:11
Socket (0) - Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-06-30 05:53:11
Socket (2084) - Connected. | 2014-06-30 05:53:11
HD Request # 5 - Sending historical data logon request message. | 2014-06-30 05:53:11
HD Request # 5 - Requesting Intraday data. Start Date-Time: 2014-06-25 20:23:00. Record interval: 1. Symbol: ^EURUSD | 2014-06-30 05:53:12
HD Request # 5 - Error downloading historical Intraday data for ^EURUSD. Historical data file not available for symbol. | 2014-06-30 05:53:12
Socket (2084) - Shutdown and closed. | 2014-06-30 05:53:12
The network socket for historical data has been closed. | 2014-06-30 05:53:12
HD Request # 5 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ^EURUSD | 2014-06-30 05:53:12
HD Request # 5 - Intraday download COMPLETE for ^EURUSD. Completion time: 0s | 2014-06-30 05:53:12
Real-time Intraday chart data file updates started for ^EURUSD | 2014-06-30 05:53:12

HD Request # 6 - Downloading Intraday chart data for ^EURJPY to the file ^EURJPY.scid. Service: fxcm | 2014-06-30 05:53:12
HD Request # 6 - Download start Date-Time: 2014-06-25 20:23:00.0 | 2014-06-30 05:53:12
HD Request # 6 - Using server: ds5.sierracharts.com port 10149 | 2014-06-30 05:53:12
Socket (0) - Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-06-30 05:53:12
Socket (2092) - Connected. | 2014-06-30 05:53:12
HD Request # 6 - Sending historical data logon request message. | 2014-06-30 05:53:12
HD Request # 6 - Requesting Intraday data. Start Date-Time: 2014-06-25 20:23:00. Record interval: 1. Symbol: ^EURJPY | 2014-06-30 05:53:12
Socket (2092) - Shutdown and closed. | 2014-06-30 05:53:12
The network socket for historical data has been closed. | 2014-06-30 05:53:12
HD Request # 6 - Error downloading historical Intraday data for ^EURJPY. Historical data file not available for symbol. | 2014-06-30 05:53:12
HD Request # 6 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ^EURJPY | 2014-06-30 05:53:12
HD Request # 6 - Intraday download COMPLETE for ^EURJPY. Completion time: 0s | 2014-06-30 05:53:12
Real-time Intraday chart data file updates started for ^EURJPY | 2014-06-30 05:53:12

SC Forex Data (FXCM) - Starting real-time market data updates for: AUDUSD. ID: 6 | 2014-06-30 05:53:32
HD Request # 7 - Downloading Historical Daily chart data for AUDUSD. Starting date: 2014-06-26. Service: fxcm | 2014-06-30 05:53:32
HD Request # 7 - Using server: ds4.sierracharts.com port 10149 | 2014-06-30 05:53:32
Socket (0) - Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-06-30 05:53:32
Socket (692) - Connected. | 2014-06-30 05:53:32
HD Request # 7 - Sending historical data logon request message. | 2014-06-30 05:53:32
HD Request # 7 - Requesting historical Daily data starting at 2014-06-26. | 2014-06-30 05:53:33
HD Request # 7 - Decompressing data. | 2014-06-30 05:53:33
HD Request # 7 - Receiving historical Daily data for AUDUSD starting at 2014-06-26 | 2014-06-30 05:53:33
Writing historical Daily data for AUDUSD to the file AUDUSD.dly | 2014-06-30 05:53:33
Socket (692) - Shutdown and closed. | 2014-06-30 05:53:33
The network socket for historical data has been closed. | 2014-06-30 05:53:33
HD Request # 7 - Received 3 records from 2014-06-26 00:00:00 to 2014-06-30 00:00:00 (5.0 days) and wrote 3 records for AUDUSD | 2014-06-30 05:53:33
HD Request # 7 - Daily download COMPLETE for AUDUSD. Completion time: 1s | 2014-06-30 05:53:33
HD Request # 8 - Downloading Intraday chart data for AUDUSD to the file AUDUSD.scid. Service: fxcm | 2014-06-30 05:53:53
HD Request # 8 - Download start Date-Time: 2014-06-29 21:57:47.0 | 2014-06-30 05:53:53
HD Request # 8 - Using server: ds3.sierracharts.com port 10149 | 2014-06-30 05:53:53
Socket (0) - Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-06-30 05:53:53
Socket (2104) - Connected. | 2014-06-30 05:53:53
HD Request # 8 - Sending historical data logon request message. | 2014-06-30 05:53:53
HD Request # 8 - Requesting Intraday data. Start Date-Time: 2014-06-29 21:57:47. Record interval: 1. Symbol: AUDUSD | 2014-06-30 05:53:53
HD Request # 8 - Decompressing data. | 2014-06-30 05:53:53
HD Request # 8 - Receiving Intraday data for AUDUSD starting at 2014-06-29 21:57:47 | 2014-06-30 05:53:53
HD Request # 8 - Timestamp of first Intraday data file record written: 2014-06-29 21:57:47 | 2014-06-30 05:53:53
Socket (2104) - Shutdown and closed. | 2014-06-30 05:53:54
The network socket for historical data has been closed. | 2014-06-30 05:53:54
HD Request # 8 - Received 6558 records from 2014-06-29 21:57:47 to 2014-06-30 05:53:53 (7.9 hours) and wrote 6558 records for AUDUSD | 2014-06-30 05:53:54
HD Request # 8 - Intraday download COMPLETE for AUDUSD. Completion time: 1s | 2014-06-30 05:53:54
Real-time Intraday chart data file updates started for AUDUSD | 2014-06-30 05:53:54

SC Forex Data (FXCM) - Starting real-time market data updates for: GBPUSD. ID: 7 | 2014-06-30 05:59:54
HD Request # 9 - Downloading Historical Daily chart data for GBPUSD. Starting date: 2014-06-26. Service: fxcm | 2014-06-30 05:59:54
HD Request # 9 - Using server: ds5.sierracharts.com port 10149 | 2014-06-30 05:59:54
Socket (0) - Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-06-30 05:59:54
Socket (2204) - Connected. | 2014-06-30 05:59:54
HD Request # 9 - Sending historical data logon request message. | 2014-06-30 05:59:54
HD Request # 9 - Requesting historical Daily data starting at 2014-06-26. | 2014-06-30 05:59:55
HD Request # 9 - Decompressing data. | 2014-06-30 05:59:55
HD Request # 9 - Receiving historical Daily data for GBPUSD starting at 2014-06-26 | 2014-06-30 05:59:55
Writing historical Daily data for GBPUSD to the file GBPUSD.dly | 2014-06-30 05:59:55
Socket (2204) - Shutdown and closed. | 2014-06-30 05:59:55
The network socket for historical data has been closed. | 2014-06-30 05:59:55
HD Request # 9 - Received 3 records from 2014-06-26 00:00:00 to 2014-06-30 00:00:00 (5.0 days) and wrote 3 records for GBPUSD | 2014-06-30 05:59:55
HD Request # 9 - Daily download COMPLETE for GBPUSD. Completion time: 1s | 2014-06-30 05:59:55
File >> Disconnect selected. | 2014-06-30 19:18:11
Socket (2056) - Shutdown and closed. | 2014-06-30 19:18:11
SC Forex Data (FXCM): Disconnected from the server. | 2014-06-30 19:18:11

SC Forex Data (FXCM): Connecting to the server ds4.sierracharts.com. Port 443 | 2014-06-30 19:18:14
Socket (0) - Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-06-30 19:18:14
Socket (2096) - Connected. | 2014-06-30 19:18:14
SC Forex Data (FXCM): Connected to server. | 2014-06-30 19:18:14
SC Forex Data (FXCM): Sending logon request message. | 2014-06-30 19:18:14
SC Forex Data (FXCM) Server Info - Server Name: . Server Version: . Provider Name: . | 2014-06-30 19:18:15
SC Forex Data (FXCM) - Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-06-30 19:18:15
SC Forex Data (FXCM) - Successfully connected. | 2014-06-30 19:18:15
SC Forex Data (FXCM) - Starting real-time market data updates for: ^GBPUSD. ID: 1 | 2014-06-30 19:18:15
SC Forex Data (FXCM) - Starting real-time market data updates for: ^AUDUSD. ID: 2 | 2014-06-30 19:18:15
SC Forex Data (FXCM) - Starting real-time market data updates for: ^EURGBP. ID: 3 | 2014-06-30 19:18:15
SC Forex Data (FXCM) - Starting real-time market data updates for: ^EURUSD. ID: 4 | 2014-06-30 19:18:15
SC Forex Data (FXCM) - Starting real-time market data updates for: ^EURJPY. ID: 5 | 2014-06-30 19:18:15
HD Request # 10 - Downloading Intraday chart data for ^GBPUSD to the file ^GBPUSD.scid. Service: fxcm | 2014-06-30 19:18:15
HD Request # 10 - Download start Date-Time: 2014-06-25 20:23:00.0 | 2014-06-30 19:18:15
SC Forex Data (FXCM) - Starting real-time market data updates for: AUDUSD. ID: 6 | 2014-06-30 19:18:15
HD Request # 10 - Using server: ds3.sierracharts.com port 10149 | 2014-06-30 19:18:15
Socket (0) - Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-06-30 19:18:15
SC Forex Data (FXCM) - Starting real-time market data updates for: GBPUSD. ID: 7 | 2014-06-30 19:18:15
Real-time data for symbol ^GBPUSD is currently unavailable. | 2014-06-30 19:18:15
Real-time data for symbol ^AUDUSD is currently unavailable. | 2014-06-30 19:18:15
Real-time data for symbol ^EURGBP is currently unavailable. | 2014-06-30 19:18:15
Real-time data for symbol ^EURUSD is currently unavailable. | 2014-06-30 19:18:15
Real-time data for symbol ^EURJPY is currently unavailable. | 2014-06-30 19:18:15
Socket (2056) - Connected. | 2014-06-30 19:18:15
HD Request # 10 - Sending historical data logon request message. | 2014-06-30 19:18:15
HD Request # 10 - Requesting Intraday data. Start Date-Time: 2014-06-25 20:23:00. Record interval: 1. Symbol: ^GBPUSD | 2014-06-30 19:18:15
HD Request # 10 - Error downloading historical Intraday data for ^GBPUSD. Historical data file not available for symbol. | 2014-06-30 19:18:15
Socket (2056) - Shutdown and closed. | 2014-06-30 19:18:15
The network socket for historical data has been closed. | 2014-06-30 19:18:15
HD Request # 10 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ^GBPUSD | 2014-06-30 19:18:15
HD Request # 10 - Intraday download COMPLETE for ^GBPUSD. Completion time: 0s | 2014-06-30 19:18:15
Real-time Intraday chart data file updates started for ^GBPUSD | 2014-06-30 19:18:15

HD Request # 11 - Downloading Intraday chart data for ^AUDUSD to the file ^AUDUSD.scid. Service: fxcm | 2014-06-30 19:18:15
HD Request # 11 - Download start Date-Time: 2014-06-25 20:23:00.0 | 2014-06-30 19:18:15
HD Request # 11 - Using server: ds5.sierracharts.com port 10149 | 2014-06-30 19:18:15
Socket (0) - Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-06-30 19:18:15
Socket (3384) - Connected. | 2014-06-30 19:18:15
HD Request # 11 - Sending historical data logon request message. | 2014-06-30 19:18:15
HD Request # 11 - Requesting Intraday data. Start Date-Time: 2014-06-25 20:23:00. Record interval: 1. Symbol: ^AUDUSD | 2014-06-30 19:18:15
HD Request # 11 - Error downloading historical Intraday data for ^AUDUSD. Historical data file not available for symbol. | 2014-06-30 19:18:15
Socket (3384) - Shutdown and closed. | 2014-06-30 19:18:15
The network socket for historical data has been closed. | 2014-06-30 19:18:15
HD Request # 11 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ^AUDUSD | 2014-06-30 19:18:15
HD Request # 11 - Intraday download COMPLETE for ^AUDUSD. Completion time: 0s | 2014-06-30 19:18:15
Real-time Intraday chart data file updates started for ^AUDUSD | 2014-06-30 19:18:15

HD Request # 12 - Downloading Intraday chart data for ^EURGBP to the file ^EURGBP.scid. Service: fxcm | 2014-06-30 19:18:15
HD Request # 12 - Download start Date-Time: 2014-06-25 20:24:00.0 | 2014-06-30 19:18:15
HD Request # 12 - Using server: ds4.sierracharts.com port 10149 | 2014-06-30 19:18:15
Socket (0) - Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-06-30 19:18:15
Socket (3372) - Connected. | 2014-06-30 19:18:16
HD Request # 12 - Sending historical data logon request message. | 2014-06-30 19:18:16
HD Request # 12 - Requesting Intraday data. Start Date-Time: 2014-06-25 20:24:00. Record interval: 1. Symbol: ^EURGBP | 2014-06-30 19:18:16
HD Request # 12 - Error downloading historical Intraday data for ^EURGBP. Historical data file not available for symbol. | 2014-06-30 19:18:16
Socket (3372) - Shutdown and closed. | 2014-06-30 19:18:16
The network socket for historical data has been closed. | 2014-06-30 19:18:16
HD Request # 12 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ^EURGBP | 2014-06-30 19:18:16
HD Request # 12 - Intraday download COMPLETE for ^EURGBP. Completion time: 0s | 2014-06-30 19:18:16
Real-time Intraday chart data file updates started for ^EURGBP | 2014-06-30 19:18:16

HD Request # 13 - Downloading Intraday chart data for ^EURUSD to the file ^EURUSD.scid. Service: fxcm | 2014-06-30 19:18:16
HD Request # 13 - Download start Date-Time: 2014-06-25 20:23:00.0 | 2014-06-30 19:18:16
HD Request # 13 - Using server: ds3.sierracharts.com port 10149 | 2014-06-30 19:18:16
Socket (0) - Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-06-30 19:18:16
Socket (3116) - Connected. | 2014-06-30 19:18:16
HD Request # 13 - Sending historical data logon request message. | 2014-06-30 19:18:16
HD Request # 13 - Requesting Intraday data. Start Date-Time: 2014-06-25 20:23:00. Record interval: 1. Symbol: ^EURUSD | 2014-06-30 19:18:16
HD Request # 13 - Error downloading historical Intraday data for ^EURUSD. Historical data file not available for symbol. | 2014-06-30 19:18:16
Socket (3116) - Shutdown and closed. | 2014-06-30 19:18:16
The network socket for historical data has been closed. | 2014-06-30 19:18:16
HD Request # 13 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ^EURUSD | 2014-06-30 19:18:16
HD Request # 13 - Intraday download COMPLETE for ^EURUSD. Completion time: 0s | 2014-06-30 19:18:16
Real-time Intraday chart data file updates started for ^EURUSD | 2014-06-30 19:18:16

HD Request # 14 - Downloading Intraday chart data for ^EURJPY to the file ^EURJPY.scid. Service: fxcm | 2014-06-30 19:18:16
HD Request # 14 - Download start Date-Time: 2014-06-25 20:23:00.0 | 2014-06-30 19:18:16
HD Request # 14 - Using server: ds5.sierracharts.com port 10149 | 2014-06-30 19:18:16
Socket (0) - Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-06-30 19:18:16
Socket (3372) - Connected. | 2014-06-30 19:18:16
HD Request # 14 - Sending historical data logon request message. | 2014-06-30 19:18:16
HD Request # 14 - Requesting Intraday data. Start Date-Time: 2014-06-25 20:23:00. Record interval: 1. Symbol: ^EURJPY | 2014-06-30 19:18:16
HD Request # 14 - Error downloading historical Intraday data for ^EURJPY. Historical data file not available for symbol. | 2014-06-30 19:18:17
Socket (3372) - Shutdown and closed. | 2014-06-30 19:18:17
The network socket for historical data has been closed. | 2014-06-30 19:18:17
HD Request # 14 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ^EURJPY | 2014-06-30 19:18:17
HD Request # 14 - Intraday download COMPLETE for ^EURJPY. Completion time: 1s | 2014-06-30 19:18:17
Real-time Intraday chart data file updates started for ^EURJPY | 2014-06-30 19:18:17

Current selected Data/Trading service: FXCM FIX Trading | 2014-06-30 19:18:36
Checking for new symbol settings for fxcm | 2014-06-30 19:18:36
Socket (2096) - Shutdown and closed. | 2014-06-30 19:18:36
SC Forex Data (FXCM): Disconnected from the server. | 2014-06-30 19:18:36

Connecting to FXCM FIX at address: fixreal.fxcorporate.com | 2014-06-30 19:18:36
FXCM FIX socket (0) - Resolved address fixreal.fxcorporate.com to IP 204.8.241.24 | 2014-06-30 19:18:36
Symbol settings are up-to-date for fxcm | 2014-06-30 19:18:36
FXCM FIX socket (3116) - Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-06-30 19:18:38
FXCM FIX socket (3116) - Shutdown and closed. | 2014-06-30 19:18:38
FXCM FIX: Socket connection was closed without any logout messages sent or received. | 2014-06-30 19:18:38
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-30 19:18:38
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-30 19:18:38
Disconnected from FXCM FIX. | 2014-06-30 19:18:38
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-30 19:18:38

Connecting to FXCM FIX at address: fixreal.fxcorporate.com | 2014-06-30 19:18:43
FXCM FIX socket (0) - Resolved address fixreal.fxcorporate.com to IP 204.8.241.24 | 2014-06-30 19:18:43
FXCM FIX socket (3116) - Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-06-30 19:18:44
FXCM FIX socket (3116) - Shutdown and closed. | 2014-06-30 19:18:44
FXCM FIX: Socket connection was closed without any logout messages sent or received. | 2014-06-30 19:18:44
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-30 19:18:44
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-30 19:18:44
Disconnected from FXCM FIX. | 2014-06-30 19:18:44
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-30 19:18:44

Connecting to FXCM FIX at address: fixreal.fxcorporate.com | 2014-06-30 19:18:49
FXCM FIX socket (0) - Resolved address fixreal.fxcorporate.com to IP 204.8.241.24 | 2014-06-30 19:18:49
FXCM FIX socket (3328) - Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-06-30 19:18:50
FXCM FIX socket (3328) - Shutdown and closed. | 2014-06-30 19:18:50
FXCM FIX: Socket connection was closed without any logout messages sent or received. | 2014-06-30 19:18:50
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-30 19:18:50
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-30 19:18:50
Disconnected from FXCM FIX. | 2014-06-30 19:18:50
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-30 19:18:50

Connecting to FXCM FIX at address: fixreal.fxcorporate.com | 2014-06-30 19:18:55
FXCM FIX socket (0) - Resolved address fixreal.fxcorporate.com to IP 204.8.241.24 | 2014-06-30 19:18:55
FXCM FIX socket (3328) - Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-06-30 19:18:56
FXCM FIX socket (3328) - Shutdown and closed. | 2014-06-30 19:18:56
FXCM FIX: Socket connection was closed without any logout messages sent or received. | 2014-06-30 19:18:56
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-30 19:18:56
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-30 19:18:56
Disconnected from FXCM FIX. | 2014-06-30 19:18:56
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-30 19:18:56

Connecting to FXCM FIX at address: fixreal.fxcorporate.com | 2014-06-30 19:19:01
FXCM FIX socket (0) - Resolved address fixreal.fxcorporate.com to IP 204.8.241.24 | 2014-06-30 19:19:01
FXCM FIX socket (1028) - Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-06-30 19:19:03
FXCM FIX socket (1028) - Shutdown and closed. | 2014-06-30 19:19:03
FXCM FIX: Socket connection was closed without any logout messages sent or received. | 2014-06-30 19:19:03
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-30 19:19:03
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-30 19:19:03
Disconnected from FXCM FIX. | 2014-06-30 19:19:03
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-30 19:19:03

Connecting to FXCM FIX at address: fixreal.fxcorporate.com | 2014-06-30 19:19:08
FXCM FIX socket (0) - Resolved address fixreal.fxcorporate.com to IP 204.8.241.24 | 2014-06-30 19:19:08
FXCM FIX socket (2488) - Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-06-30 19:19:09
FXCM FIX socket (2488) - Shutdown and closed. | 2014-06-30 19:19:09
FXCM FIX: Socket connection was closed without any logout messages sent or received. | 2014-06-30 19:19:09
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-30 19:19:09
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-30 19:19:09
Disconnected from FXCM FIX. | 2014-06-30 19:19:09
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-30 19:19:09

[2014-06-30 19:00:01]
User49421 - Posts: 21
PLEASE IGNORE THIS I HAVE FIXED THE ISSUE :)
[2014-06-30 19:03:28]
Sierra Chart Engineering - Posts: 104368
In the connection details from FXCM, they should have provided you a port number. What is the port number they specified?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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