Support Board
Date/Time: Thu, 28 Nov 2024 05:33:13 +0000
Missing 2 months of historical data even after resetting everything
View Count: 301
| [2023-05-24 22:49:28] |
| User854802 - Posts: 43 |
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I had stopped using Sierra for several weeks and had done to basic package 5 with no live data. I am now back and got package 11 and activated live denali CME data an hour ago, and I am loading my chartts and my intraday charts are all up to date, but my historical charts are missing a 2 month chunk of data and no matter what I do it does not load. I have tried: - Changing the port 80 setting - Closing and reopening Sierra - Translating data to current service - Reloading the ES June contract - Delete and redownload all data nothing is working. Any idea what it can be? Thank you |
 Screenshot_1.jpg / V - Attached On 2023-05-24 22:39:39 UTC - Size: 135.66 KB - 77 views |
| [2023-05-25 13:34:50] |
| John - SC Support - Posts: 36350 |
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Please go to that chart and make sure it is the active chart, then select "Edit >> Delete All Data and Download". If you get the same error message again, then please post your Message Log to this thread by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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