Support Board
Date/Time: Thu, 28 Nov 2024 05:31:39 +0000
Position & Order Vanished Internally marking as canceled. No order update from server.
View Count: 259
| [2023-05-24 00:39:34] |
| User303857 - Posts: 74 |
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Hello Support, please help to find out what happened to my account. I added real time index data for NASDAQ. I am running 2 instances. The main instance shows. Has an open position for that contract in the ACCOUNT MANAGER No GTC order for 1 NQU23 contract that has been in place for a couple of days. In the second instance it shows FLAT on the trade window with no working order or positions. I did not cancel any orders or close the position for the NQU23 contract. Some setting is off or possibly corrupted? Why is there no information and how do I fix it so it shows in both instances & the standing orders? ---------------- From the Trade Activity Log: ActivityType DateTime TransDateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType Quantity BuySell Price Price2 OrderStatus FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID HighDuringPosition LowDuringPosition Note AccountBalance ExchangeOrderID ClientOrderID TimeInForce Username Orders 2023-05-23 15:15:35.950564 2023-05-23 15:15:35.950558 MNQU23_FUT_CME Internally marking as canceled. No order update from server. For Trade Account: (not specified). Internal cancel 4519 1816076 Limit 1 Buy 1232200.0000000 Pending Cancel 7PV2345 Close 0.00 6843954970002 4519.31219 Good till Canceled telecaster Orders 2023-05-23 15:15:35.950583 2023-05-23 15:15:35.950582 MNQU23_FUT_CME Internally marking as canceled. No order update from server. For Trade Account: (not specified). Internal cancel 4519 1816076 Limit 1 Buy 1232200.0000000 Canceled 7PV2345 Close 0.00 6843954970002 4519.31219 Good till Canceled telecaster Orders 2023-05-23 15:16:25.042966 2023-05-23 15:16:25.042963 MNQU23_FUT_CME Teton CME Order Routing (Restated) 4519 1816076 Limit 1 Buy 1232200.0000000 Open 7PV2345 Close 0.00 6843954970002 4519.31219 Good till Canceled telecaster Orders 2023-05-23 16:22:28.257878 2023-05-23 16:22:28.257875 MNQU23_FUT_CME Internally marking as canceled. No order update from server. For Trade Account: (not specified). Internal cancel 4519 1816076 Limit 1 Buy 1232200.0000000 Pending Cancel 7PV2345 Close 0.00 6843954970002 4519.31219 Good till Canceled telecaster Orders 2023-05-23 16:22:28.257890 2023-05-23 16:22:28.257888 MNQU23_FUT_CME Internally marking as canceled. No order update from server. For Trade Account: (not specified). Internal cancel 4519 1816076 Limit 1 Buy 1232200.0000000 Canceled 7PV2345 Close 0.00 6843954970002 4519.31219 Good till Canceled telecaster Thank You Again. |
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| [2023-05-24 03:53:25] |
| Sierra_Chart Engineering - Posts: 17199 |
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This is not clear for us. So you have a position in MNQU23_FUT_CME ? Does that position show in Trade >> Trade Positions Window in the main instance of Sierra Chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-24 05:06:22] |
| User303857 - Posts: 74 |
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It was set to the wrong Data Trade Service. Global Settings> Data Trade Service Settings was set to SC Data All Services (data) Just changed it to Teton CME Order Routing (trading) Now all three Trade Message Windows are showing the correct position & Orders & Trade Account Monitor Balance. Thank You |
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