Support Board
Date/Time: Thu, 28 Nov 2024 05:49:10 +0000
problem I can no longer move my limit and stop orders
View Count: 280
| [2023-05-22 16:39:12] |
| leversace - Posts: 3 |
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<this thread is private> Good morning, I have a problem I can no longer move my limit and stop orders, I have the following message: (Order modification failed | Reject text: Request OrigClOrderID (23589.38370) does not correspond to ClOrderID of working order (23589.38365). Internal Order ID: 23589. Service Order ID: 914109438. Symbol: F.US.TYAM23. Account: GXXXXXXXX LXXXXXX | 2023-05-22 17:04:09.094 *) could you tell me why I can't change my past orders? Cordialement. *GL * |
| [2023-05-23 08:12:39] |
| Sierra_Chart Engineering - Posts: 17199 |
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This is unusual to have this problem. For reasons unknown, the client order IDs have become out of sync between the Sierra Chart side and the CQG side. The only thing we can recommend is try reconnecting to the data feed to re-sync the client order IDs: File Menu: Procedure to Reconnect to the Data and Trade Servers Assuming that helps. We do recommend using Teton order routing. You will never experience a problem like this with Teton: Sierra Chart Teton Futures Order Routing And you will have superior order routing for CME Group. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-23 08:13:51
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