Support Board
Date/Time: Sat, 22 Feb 2025 06:47:57 +0000
Candle chart data discrepancy between two instances
View Count: 394
| [2023-05-22 10:17:00] |
| funbun - Posts: 90 |
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I've noticed that charts of the same symbol but from a different instance have different candle information. Both charts have "Odd Lots" enabled. I tried to delete and download data, resulting in no change. Instance of chart with more information https://www.sierrachart.com/image.php?Image=1684749824719.png Instance of chart with less information https://www.sierrachart.com/image.php?Image=1684749751243.png I uploaded a simple screenshot for quick reference |
 Capture.PNG / V - Attached On 2023-05-22 10:15:10 UTC - Size: 22.1 KB - 92 views |
| [2023-05-22 15:15:37] |
| John - SC Support - Posts: 38116 |
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They do not both have Odd Lot trades enabled. Here is what we see without Odd Lot trades: https://www.sierrachart.com/image.php?Image=1684768460471.png And here is what we see when we add in the Odd Lot trades: https://www.sierrachart.com/image.php?Image=1684768460471.png These match your charts exactly. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-23 13:01:24] |
| funbun - Posts: 90 |
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I double checked and the setting for Odd Lots is set to yes for all of the charts on the CHT. I deleted all files in Data folder (except CHT), but still charts do not load odd lots. This problem only shows on my second instance. First and third instances show expected chart data. I'd love to check another solution. I uploaded the problematic CHT |
 Monitor 1.Cht - Attached On 2023-05-23 13:00:24 UTC - Size: 245.35 KB - 155 views |
| [2023-05-23 14:25:04] |
| Sierra_Chart Engineering - Posts: 18527 |
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Refer to the information here: Working With Charts: Resolving Differences of Chart Bars Between Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-26 11:55:36] |
| funbun - Posts: 90 |
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The problem was on the "Intraday Data Storage Time Unit" setting, it was too high. fyi, Thank you |
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