Support Board
Date/Time: Thu, 28 Nov 2024 00:39:29 +0000
Sierra Chart crash/heap corruption
View Count: 411
| [2023-05-18 15:27:23] |
| User719512 - Posts: 266 |
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Hi Sierra Chart Engineering, I have reproduced a crash, and captured the data with debugger attached as well. It does not crash all the time, and retrying the steps seems to cause the issue about 1 out of 5 times. Do you have public symbols you can share with me for v2502? That would show the call stack with better detail than what's available without symbols. Repro steps: Replay a chart with a study that creates several user drawings. Use the Manage Drawings dialog to Select All and Delete the drawings while replay is starting, and chart is loading. If more drawings show up in the dialog as chart is loading, do a Select All again, and keep deleting the drawings. Chart can replay un-paused and speed 1. I have attached screenshots of what I could capture. DM me with public symbols, and I could help you capture the stack with much better information. Critical error detected c0000374 A breakpoint instruction (__debugbreak() statement or a similar call) was executed in SierraChart_64.exe. Exception thrown at 0x00007FFBA677BE19 (ntdll.dll) in SierraChart_64.exe: 0xC0000374: A heap has been corrupted (parameters: 0x00007FFBA67F1860). Unhandled exception at 0x00007FFBA677BE19 (ntdll.dll) in SierraChart_64.exe: 0xC0000374: A heap has been corrupted (parameters: 0x00007FFBA67F1860). Exception thrown at 0x000000014073C1B0 in SierraChart_64.exe: 0xC0000005: Access violation reading location 0x0000000000000010. Unhandled exception at 0x000000014073C1B0 in SierraChart_64.exe: 0xC000041D: An unhandled exception was encountered during a user callback. |
 Sierra v2502 manage drawings crash.png / V - Attached On 2023-05-18 15:22:57 UTC - Size: 920.34 KB - 95 views |
| [2023-05-18 18:08:19] |
| Sierra_Chart Engineering - Posts: 17199 |
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This is enough for us to troubleshoot but we are so busy we may not get this for several weeks. We might be able to implement a quick patch today though.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-14 14:15:56] |
| Sierra_Chart Engineering - Posts: 17199 |
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So far we have been unable to reproduce this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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