Support Board
Date/Time: Thu, 28 Nov 2024 08:38:24 +0000
No data while connected to Teton
View Count: 251
| [2023-05-15 13:56:30] |
| BenjFlame - Posts: 324 |
|
Hi, several problems: 1) If I connect to Teton order routing (with AMP - they should have me setup for teton) I receive no streaming data (I'm subscribed to Daneli). 2) If I connect to "SC Data all services" i receive streaming data but can't place orders. Can you please check on your end if you have what's wrong thanks |
| [2023-05-15 16:15:17] |
| John - SC Support - Posts: 36350 |
|
Set your system to connect to your Teton Order Routing Service. Then open your Chartbooks and select Edit >> Translate Symbols to Current Service. If you are not getting the data, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: