Support Board
Date/Time: Thu, 28 Nov 2024 08:32:31 +0000
Reporting two issues with Web Panel
View Count: 306
| [2023-05-13 11:29:21] |
| User61168 - Posts: 403 |
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Hi, I am reporting two issues with web panel. 1) decimal point is off in the current position table when I have a open position on NQ emini. It shows as 1240050.00 instead of 12400.50 2) When an open trade is closed via automated trading using the platform, the web panel does not remove the attached orders right away. I have to refresh the page in my browser to get rid of these invalid orders. On my platform, I cancel all open orders whenever I exit/close my trades and attach orders disappear right away. May I also request the following two enhancements: a) In the current positions and Account Balance tables, Could you please change the font or background color for the open position PnL and Daily PnL columns based on profit or loss (red for loss and green for profit)? It would become easy on the eyes for monitoring open trades b) Remove or move Account currency column in the Account Balance table to the far right. This way, I can zoom in the 3 important columns to monitor Account value, open position pnl and daily pnl in landscape mode of my iphone side by side. Thanks in advance. |
| [2023-05-13 16:24:33] |
| Sierra_Chart Engineering - Posts: 17200 |
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We will look these over. 1. This really definitely should not happen. We are not sure what the issue is. We will try to reproduce. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-13 22:55:45] |
| User61168 - Posts: 403 |
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Thanks. I am attaching a screenshot for your reference. I am using Safari browser on my iphone.
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Private File Attachment Deleted. |
| [2023-05-14 00:34:30] |
| Sierra_Chart Engineering - Posts: 17200 |
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Yes those particular prices are not adjusted and we will resolve that in the next release. We did identify that problem this evening.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-15 02:31:06] |
| User61168 - Posts: 403 |
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Thanks. Regarding #2, I think this condition was a result of either of the two possibilities (I don't recall which one) 1) when the open trade was closed and new position opened via a opposing pending order manually placed on the chart 2) when the open trade was closed and reverse via automated trading (Simple Alert trading system via opposing trading signal) |
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