Support Board
Date/Time: Thu, 28 Nov 2024 08:29:38 +0000
non-professional vs. professional
View Count: 637
| [2023-05-12 22:29:37] |
| User987069 - Posts: 45 |
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So i just received my new live funded account. I have signed on and configured everything to my new account. My data has never been delayed while trading on a simulated evaluation account, why is it that now that I've been funded and now have a live account my data is now delayed. Denali is active on my account so what is the issue? I do understand the whole connecting a live funded account every month but that has never been an issue so why is it that now that I'm funded I'm having this issue!?
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| [2023-05-14 14:51:33] |
| Sierra_Chart Engineering - Posts: 17200 |
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Through what broker is this?: So i just received my new live funded account
You do not have any exchanges active here but do not do that until we have the question above answered: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliExchangeDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-14 14:52:04
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| [2023-05-14 15:27:33] |
| User987069 - Posts: 45 |
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My program is with Uprofit who i believe will be using NinjaTrader for the firm and rithmic for routing. I did reach out to them on Friday as well and they are currently in the process of reprocessing my credentials so that they’re compatible with my platform (Sierra Chart). Hopefully they should have everything completed by this afternoon.
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| [2023-05-14 17:20:49] |
| Sierra_Chart Engineering - Posts: 17200 |
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If you are connecting to Rithmic to a live trading account. Which would in this case be through Ninja Trader, then that should authorize the CME data. It depends upon the connection point. When that is done, you will then need to activate the exchanges you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Before you do, ask us so we can check if the CME data at nonprofessional prices would be authorized based upon the connection through Rithmic at the time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-14 17:21:22
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| [2023-05-14 18:05:08] |
| User987069 - Posts: 45 |
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Awesome, will do when they finish reprocessing my credentials. So they're only providing me with a Username, Password and Account Name; Which in the case of filling out the 'Uniform Subscriber Agreement' I need a Trading Account Number and Clearing Firm so that's the reason their reprocessing my credentials.
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| [2023-05-15 14:54:02] |
| John - SC Support - Posts: 36350 |
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Prop firm accounts (like Uprofit) do not work to authorize the "Non-Professional" standing for the CME Group. If you have a separate live, funded, futures trading account with Ninja Trader, then you could connect to that account using CQG. If you do not have another personal account somewhere, then we recommend the solution outlined at the following link: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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