Support Board
Date/Time: Thu, 28 Nov 2024 08:36:55 +0000
position closing and opening itself
View Count: 330
| [2023-05-12 19:39:01] |
| User250353 - Posts: 16 |
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Hi has this ever happened before the long position opened itself on my sierra charts on apex eval account and i closed it, is this normal. kind regards |
| [2023-05-12 20:25:23] |
| John - SC Support - Posts: 36350 |
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This is not normal and should never happen. You would need to look at the source of the order on the Trade Activity Log in the "OrderActionSource" field on the "Trade Activity" page. Refer to the following: Trade Activity Log: Basic Analysis Procedure for Trading Question/Issue For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-12 21:01:15] |
| User250353 - Posts: 16 |
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Hi John Trade activity log the order is there. At 15:28 and closed at 15:28. But I never opened that position but I quickly closed when I seen it. Can you please look in to it for me. Thanks |
| [2023-05-15 14:08:33] |
| John - SC Support - Posts: 36350 |
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You need to look at the OrderActionSource for the Order and Order Fill and see what it states as to why the order was opened. That is where the information will be. We can not do or see anything more than that.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-15 14:24:27] |
| ephi144 - Posts: 54 |
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i had this occur to me for one of my futures position, which closed itself at 5 PM PST. i thought it was IBKR rules.
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| [2023-05-16 09:02:57] |
| Sierra_Chart Engineering - Posts: 17200 |
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Check the Trade Activity Log for the origin of these orders: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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