Support Board
Date/Time: Fri, 22 Nov 2024 08:02:45 +0000
Loaded new release 969 now cannot connect to data feed
View Count: 2599
| [2013-05-02 14:15:25] |
| Roy Pontier - Posts: 6 |
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Software version: 969 | 2013-05-02 09:52:22 Current Service Package: 3 | 2013-05-02 09:52:22 Usage end date: 2013-08-04 | 2013-05-02 09:52:22 Sierra Chart Historical Data Service is included. | 2013-05-02 09:52:22 Active service: myTrack | 2013-05-02 09:52:22 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-05-02 09:52:22 2013-05-02 09:52:22 Local computer clock time | 2013-05-02 09:52:22 2013-05-02 13:52:22 GMT time | 2013-05-02 09:52:22 2013-05-02 09:52:22 Time zone adjusted time | 2013-05-02 09:52:22 Time difference to server time: 0 seconds. | 2013-05-02 09:52:22 Program path: C:\SierraChart\ | 2013-05-02 09:52:22 Data Files path: C:\SierraChart\Data\ | 2013-05-02 09:52:22 OS Version Number: 5.1 | 2013-05-02 09:52:22 Connecting to data feed server host.trackdata.com port 9983... | 2013-05-02 09:52:38 The network socket is connected. | 2013-05-02 09:52:38 Waiting for acceptance... | 2013-05-02 09:52:38 Connection timed out. | 2013-05-02 09:53:38 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-05-02 09:53:38 To prevent further connection attempts, select File >> Disconnect. | 2013-05-02 09:53:38 Disconnected from MyTrack. | 2013-05-02 09:53:38 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-05-02 09:53:38 Date Time Of Last Edit: 2013-05-02 16:09:03
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| [2013-05-02 16:15:14] |
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We do see this problem. We are resolving it now. We will not have a release out though for probably another several hours. Please go back to an earlier version following the instructions here: https://www.sierrachart.com/index.php?l=doc/download.php#Rollback We recommend using 959 or earlier. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-05-05 10:23:35] |
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This is now resolved. Please update by selecting Help >> Download Prerelease.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-05 21:24:44
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