Support Board
Date/Time: Thu, 28 Nov 2024 11:01:01 +0000
URGENT: NOT RECIEVING LIVE DATA ON SIERRA CHART SC/TT FUTURES ORDER ROUTING
View Count: 373
| [2023-05-11 08:12:36] |
| User309103 - Posts: 12 |
|
HI AS I HAVE STARTED TRADING I AM NOT RECIEVING LIVE DATA ON SIERRA CHART SC/TT FUTURES ORDER ROUTING #URGENT RESOLUTION REQUIRED AS MY POSITIONS ARE THERE I HAVE TO LIQUIDATE THEM |
 Screenshot 2023-05-11 085442.png / V - Attached On 2023-05-11 08:11:00 UTC - Size: 215.67 KB - 78 views Screenshot 2023-05-11 085432.png / V - Attached On 2023-05-11 08:11:18 UTC - Size: 1.48 MB - 72 views |
| [2023-05-11 09:57:52] |
| Sierra_Chart Engineering - Posts: 17201 |
|
We want you to do the following: Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Be sure to reconnect to the data feed as well. Translate the symbols with Edit >> Translate Symbols to Current Service to make sure they are correct: Edit Menu: Edit >> Translate Symbols To Current Service Also disable Trade >> Trade Simulation Mode On if it is enabled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-11 09:58:37
|
| [2023-05-11 10:22:12] |
| User309103 - Posts: 12 |
|
SC/TT Futures Order Routing | Starting real-time market data updates for: MNQM23-CME. ID: 2 | 2023-05-11 15:51:07.216 SC/TT Futures Order Routing | Subscribing to streaming market data in the service client is not supported. Symbol: MNQM23-CME | 2023-05-11 15:51:07.216 SC/TT Futures Order Routing | Requesting security definition data for: MNQM23-CME. ID: 2 | 2023-05-11 15:51:07.216 |
| [2023-05-11 10:37:23] |
| Sierra_Chart Engineering - Posts: 17201 |
|
This is not the correct symbol. The correct symbol is: MNQM23_FUT_CME You can set this through Chart >> Chart Settings >> Symbol Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-11 10:43:58] |
| User309103 - Posts: 12 |
|
HI I AM NOT ABLE TO SEE CME EXCHANGES IN THE FIIND SYMBOL OPTION, WHILE USING SC/TT FUTURES ORDER ROUTING , IT WAS SHOWING EVERYTHIN TILL YESTERADAY
|
| Screenshot 2023-05-11 114213.png / V - Attached On 2023-05-11 10:42:25 UTC - Size: 32.57 KB - 66 views |
| [2023-05-11 11:01:12] |
| Sierra_Chart Engineering - Posts: 17201 |
|
One moment. We understand what the problem is now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-11 11:01:47] |
| Sierra_Chart Engineering - Posts: 17201 |
|
Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: