Support Board
Date/Time: Thu, 28 Nov 2024 09:37:39 +0000
[Programming Help] - Cannot Get Real Time SC Data
View Count: 238
| [2023-05-08 14:20:28] |
| Dean Roberts - Posts: 79 |
|
Hi Support I am trying to follow the instructions to verify my trading account to get the real time data but I am still getting a 10 min delay. If I do not want to fund my trading account (I am using Denali on 1 install of Sierra and trading via Apex on another on the same computer) how can I get real time charts without the delay - I have tried the simulation feed but still get the delay. I have a trading account but I don't think it's funded anymore as I haven't used it in ages. Much appreciated Cad |
| [2023-05-08 15:11:10] |
| Sierra_Chart Engineering - Posts: 17201 |
|
The reason you are not getting real-time data, and historical data in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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