Support Board
Date/Time: Tue, 26 Nov 2024 22:39:41 +0000
Error Updating Files with Release 1151
View Count: 908
| [2014-06-25 01:00:46] |
| BADGETT - Posts: 17 |
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I upgraded to release 1151, and now no tickers will update. I sent the message log.
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| [2014-06-25 01:18:54] |
| User53441 - Posts: 17 |
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I think I'm having the same issue? I'm currently on package #3 and using historical data feed. Todays data will not load.
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| [2014-06-25 01:31:23] |
| BADGETT - Posts: 17 |
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I reverted to release 1115 which required re-installing the software, restoring all my chart books and data files from backups, and I still have the problem. No tickers will update. Here is a segment of the log file ----- HD Request # 5 - Downloading Historical Daily chart data for SPXL. Starting date: 2014-06-20. Service: schd | 2014-06-24 20:25:54 HD Request # 5 - Requesting historical Daily data for SPXL starting at 2014-06-19 | 2014-06-24 20:25:54 Current selected Data/Trading service: SC Historical Data | 2014-06-24 20:26:04 HTTP request #4 returned the following error: Windows error code 12002: The operation timed out | 2014-06-24 20:26:24 HD Request # 5 - Download from the SC Historical Data service failed due to a HTTP error. | 2014-06-24 20:26:24 HD Request # 5 - Error downloading historical Daily data for SPXL. There was a communication error with the server. | 2014-06-24 20:26:24 HD Request # 5 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for SPXL | 2014-06-24 20:26:24 HD Request # 5 - Daily download COMPLETE for SPXL | 2014-06-24 20:26:24 So, the problem appears to be "upstream"....but we shall see what support says. |
| [2014-06-25 01:44:30] |
| BADGETT - Posts: 17 |
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Well, the problem may be resolved. I just updated the tickers in another chart book without a problem. Because I had just upgraded to 1151, I assumed the problem was caused by that release. But, I'd still like to hear what support has to say before trying 1151 again.
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| [2014-06-25 02:12:13] |
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Based upon the Message Log and the changes in 1151, this is not an issue specific to 1151. This clearly looks like a server or network issue that was only temporary. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-25 02:32:19] |
| User53441 - Posts: 17 |
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Yep solved on my end as well
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