Support Board
Date/Time: Thu, 28 Nov 2024 08:04:56 +0000
not being able so see full depth in any products
View Count: 385
| [2023-05-03 18:07:47] |
| User235727 - Posts: 25 |
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hi there i am having an issue where i can not see any full depth in any of my trading products please can you assist me thank you |
| [2023-05-03 21:06:13] |
| John - SC Support - Posts: 36350 |
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What is one symbol for which you are not seeing the full depth? Note that we do not have any Market Depth data for our FOREX or CFD data, so if you are using this data, the Market Depth is just not there. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-04 15:13:21] |
| User235727 - Posts: 25 |
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hi there its for spy vxx and vixy thank you
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| [2023-05-04 18:19:59] |
| User235727 - Posts: 25 |
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MY ES CHART SHOW LIQUIDITY BUY MY SPY VXX VIXY DOESNT SHOW ANYTHING
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| [2023-05-04 19:40:19] |
| Sierra_Chart Engineering - Posts: 17200 |
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Symbols like these will not have market depth data: SPY VXX VIXY Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-05 17:07:44] |
| User235727 - Posts: 25 |
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thank you all sorted however my es chart is delyayed please can you look into this for me thanks
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| [2023-05-05 17:46:03] |
| John - SC Support - Posts: 36350 |
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The reason you are not getting real-time data, and historical data in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-10 15:20:56] |
| User235727 - Posts: 25 |
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hi there after follwoing the rules stated in the link above it stills says delayed on my es chart however i do have a funded account for cqg with amp futures thank you
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| [2023-05-10 15:46:31] |
| John - SC Support - Posts: 36350 |
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You have not connected to that account with Sierra Chart. Follow the instructions at the following link to connect your Sierra Chart to your CQG account: CQG Trading Platform Service: Setup Instructions You can view the "Verified Until" date at the following link, so you can see if it has updated: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-18 19:55:13] |
| User235727 - Posts: 25 |
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hi john I have followed all the instruction above and still my es charts are delayed I have and account with amp futures for live CQG Data thank you |
| [2023-05-18 20:11:11] |
| Sierra_Chart Engineering - Posts: 17200 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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