Support Board
Date/Time: Thu, 28 Nov 2024 11:50:14 +0000
Problem using DTC server with new data feed for US Stocks.
View Count: 371
| [2023-05-01 17:32:11] |
| Agent Orange - Posts: 39 |
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Hi, happy to report SierraChart itself appears fully functional after the switch away from Barchart for US Stocks. However, there is a problem getting data from the DTC server (which my own code connects to). Some symbols still work as they did before. For example, I can receive data for TICK-NYSE from the DTC server no problem. But when I request data for garden-variety stock and ETF symbols ("IBM", "AAPL", "SPY", QQQ, etc.). I get an error message back from the DTC server. For example, when I send: {"Type":101,"RequestAction":1,"Symbol":"SPY","SymbolID":1001} I get back: {"Type":103,"SymbolID":1001,"RejectText":"Market data request not allowed"} Does the Denali feed require a different symbol format to be used with the DTC server for US stocks? Or maybe there's a permission my account needs that it used to have with the Barchart feed but which isn't set for Denali? Thanks in advance ... |
| [2023-05-01 17:50:08] |
| Sierra_Chart Engineering - Posts: 17201 |
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We apologize, but we cannot allow this. There is no chance. Market data rules are very strict . We have agreements directly with the exchanges now. And are subject to direct penalties. We apologize but this is the way it is. This is something out of our control. These are the risks of dealing with market data from exchanges. This data is not allowed at all through the DTC server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-01 18:20:43
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| [2023-05-01 18:25:08] |
| Agent Orange - Posts: 39 |
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I know you must be quite busy at the moment, so thanks for the quick response as it saved me additional time trying to figure out what was going on. It's disappointing that this capability is gone, but I understand the situation. |
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