Support Board
Date/Time: Thu, 28 Nov 2024 12:41:46 +0000
Sim Acct only option when I paid for data
View Count: 310
| [2023-05-01 15:16:57] |
| User524758 - Posts: 4 |
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Support - Hi I have paid for a data package and have a linked funded account. On Sierra there is no option besides NewTestAccount1234 and data is delayed. I've read through your entire help site numerous times at this point of many lost trading days is there any way to get me out of test acct and in real account? If not how do I ensure I am not paying for anymore of your services?
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| [2023-05-01 17:54:10] |
| John - SC Support - Posts: 36350 |
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What broker or Trading Service do you use for your live trading account?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-02 19:10:29] |
| User524758 - Posts: 4 |
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That is the exact same question I was asked when I said even though I activated services I could not get account out of SIM - again, I use AMP.
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| [2023-05-03 13:46:03] |
| John - SC Support - Posts: 36350 |
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The reason we ask this is because from what you state, you are not connected to your live trading account. We can actually guarantee that this is the case. We need to know with your AMP account, are you setup to use CQG or Teton Order Routing? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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