Support Board
Date/Time: Thu, 28 Nov 2024 11:47:21 +0000
Charts frozen
View Count: 407
| [2023-05-01 14:04:28] |
| joew - Posts: 46 |
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My Rithmic data is stuck at Fridays close. My Teton data works normally. I have disconnected and reconnected the data feed. I tried edit and translate symbols to current service. I deleted all data and downloaded new data. Can anybody help with this?
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| [2023-05-01 14:07:19] |
| Sierra_Chart Engineering - Posts: 17201 |
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You have no exchanges active. Activate the exchanges that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed They may not have renewed due to an insufficient balance . And also please be aware that you are seeing delayed data with Teton. Please do not make any trade decisions based on that data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-01 14:08:44
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| [2023-05-01 14:17:44] |
| joew - Posts: 46 |
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I have Denali 11. I pay for it automatically every month. It is set to renew May 3rd It's been set up this wat for quite a while. Why is my Teton delayed? I have an account with Phillips Capital. What the heck is going on here. I thought we squared this away last week. So frustrating.
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| [2023-05-01 14:22:31] |
| Sierra_Chart Engineering - Posts: 17201 |
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We see that at this time UTC you deactivated all of your CME exchanges: 2023-04-20 23:30:53 What symbols do you need real-time data for and do you require market depth data? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-01 14:23:16
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| [2023-05-01 14:25:19] |
| joew - Posts: 46 |
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NQ
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| [2023-05-01 14:25:40] |
| joew - Posts: 46 |
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CME Futures
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| [2023-05-01 14:26:45] |
| Sierra_Chart Engineering - Posts: 17201 |
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We activated top of book data for you for CME. It will go into effect in about 2 to 3 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-01 14:26:56] |
| joew - Posts: 46 |
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When I look at my account control panel it says that my data feed is set to renew May 3rd
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| [2023-05-01 14:27:26] |
| joew - Posts: 46 |
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Why was it deactivated?
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| [2023-05-01 14:33:10] |
| Sierra_Chart Engineering - Posts: 17201 |
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You had deactivated the renewal April 20 for all of your CME exchanges.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-01 14:33:22
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| [2023-05-01 14:42:31] |
| joew - Posts: 46 |
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So why is it set to renew May 3rd? I would like to have clarity to avoid future issues. My account panel says that I have Denali 11 and it renews May 3rd. It said that this morning when my service was not working.
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 Screenshot (158).png / V - Attached On 2023-05-01 14:38:46 UTC - Size: 278.02 KB - 71 views |
| [2023-05-01 17:40:21] |
| John - SC Support - Posts: 36350 |
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There are two different items. One is your Sierra Chart Usage Time. This works on a 31 day cycle and renews based on when you started using Sierra Chart. This Usage Time is set to renew on May 2, 2023. The other item are the exchange fees. These work on a calendar month basis and renew on the first day of each month. You had deactivated the exchanges, so they did not renew today (May 1, 2023). You can reactivate the exchange(s) you want at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Note that the "Full CME Group" exchange is already active. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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