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Not getting any real time data for $NASX or $DOWI

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[2023-05-01 13:51:10] #1 [Go To First Post]
Techotomy - Posts: 104
I'm not getting any real time data for $NASX or $DOWI either on the daily or intraday. I had this data before. I tried reconnecting/disconnected, deleting all data and downloading, reloading and recalculating, and restarting the application. All my services are active.

[2023-05-01 14:19:27] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 17200
These symbols have been discontinued. You need to use these new symbols: COMP-NQGI (NASDAQ composite) INDS-NQGI (NASDAQ Industrials. We think this is the equivalent to the Dow Jones industrials but we are not totally sure. We will check with NASDAQ) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-05-01 14:26:00] #3 [Go To First Post]
Techotomy - Posts: 104
Ok Thanks. Why were those symbols discontinued and how can I know and prepare for symbol discontinuation beforehand next time? I will probably need to re-chart everything too?

[2023-05-01 14:28:14] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 17200
NASDAQ also has this symbol which is equivalent to the industrials: NQUSL-NQGI Although the price is different but it does track the same symbols as we understand using NASDAQ calculation method. You have been given multiple notices through tickets and emails of this discontinuation. You have been notified multiple times. You can see all of your tickets here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Status=All Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-01 14:29:32

[2023-05-01 14:50:24] #5 [Go To First Post]
Techotomy - Posts: 104
I've checked my emails and the tickets you linked and could not find any language directing me to this discontinuation. Can you point me to any of the language that indicates a discontinuation of NASX and DOWI?

[2023-05-01 15:02:21] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 17200
You did receive this ticket: For further details, please refer to: Discontinuing of Old Sierra Chart/Barchart Exchange Data Feed \| Replacement Data Feeds! Which does say: These exchanges will be discontinued: - S&P Indices - Dow Jones Indices - Dow Jones Indices (Professional) - CBOE Indices - NASDAQ Indices - U.S. Equities (NYSE, NASDAQ, AMEX) - Hong Kong Futures Exchange - Hong Kong Futures Exchange with Market Depth - MorningStar FOREX spot/cash - CBOE Europe Equities Along with the replacement details. And we activated your Sierra Chart account for NASDAQ Global Indexes at no cost. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-01 15:03:04

[2023-05-16 14:28:47] #7 [Go To First Post]
piplatte - Posts: 3
Hi, just wanted to double-check if I have the tickers correct for Sierra Chart's: NASDAQ Global Indexes. Could you double-check to make sure that the INDS-NQGI (NASDAQ Industrial) and the NQUSL-NQGI (NASDAQ US Large Cap Index) tracks the same symbols as the $DOWI (Dow Jones Industrial Average)? Thank you in advance.

[2023-05-16 15:39:47] #8 [Go To First Post]
John - SC Support - Posts: 36350
You would need to check that specific information. We do not have any special insight to what is tracked in those items. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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