Support Board
Date/Time: Thu, 28 Nov 2024 11:24:59 +0000
250 real-time symbols
View Count: 392
[2023-04-28 12:39:11] |
User725404 - Posts: 5 |
it wont let me re activate 250 real-time symbols?
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[2023-04-28 15:20:49] |
John - SC Support - Posts: 36350 |
The Sierra Chart Exchange Data Feed is going away this weekend. You will be switched over to the Denali Exchange Data Feed with the U.S. Equities Consolidated Tape exchange. You should have received an email and a notification within your Sierra Chart. Refer to the following: Discontinuing of Old Sierra Chart/Barchart Exchange Data Feed | Replacement Data Feeds! | Post: 339420 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2023-04-29 17:57:35] |
User725404 - Posts: 5 |
ok where can I add US equities now ?
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[2023-04-29 19:19:20] |
Sierra_Chart Engineering - Posts: 17201 |
We will take care of this for you. We will get this done for you early Monday morning.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-29 19:19:27
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[2023-04-29 19:29:35] |
Sierra_Chart Engineering - Posts: 17201 |
You must first complete the agreements here for us: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements_STOCKS We cannot activate you unless this is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2023-04-30 17:48:37] |
SC Support - Posts: 1895 |
Thank you User725404, your Market Data Agreements have been reviewed and accepted, also we have activated US Consolidated Equities Data for you for May.
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[2023-05-01 11:33:33] |
User725404 - Posts: 5 |
my equities data still isn't working?
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[2023-05-01 11:42:08] |
Sierra_Chart Engineering - Posts: 17201 |
You need to update Sierra Chart to the current version: Software Download: Fast Update Full instructions: Discontinuing of Old Sierra Chart/Barchart Exchange Data Feed | Replacement Data Feeds! | Post: 345961 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-01 11:43:10
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[2023-05-01 13:52:08] |
User208416 - Posts: 39 |
my equities data is not working too.. cant get live feed for any of nasdaq stocks. help ?
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[2023-05-01 14:01:12] |
Sierra_Chart Engineering - Posts: 17201 |
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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