Support Board
Date/Time: Thu, 28 Nov 2024 13:50:49 +0000
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View Count: 270
| [2023-04-28 02:33:13] |
| User478572 - Posts: 2 |
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I have used the retrieve lost Password and reset my password 5 times and still get an invalid user name or password. Help
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| [2023-04-28 10:28:26] |
| Sierra_Chart Engineering - Posts: 17201 |
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The question we have is whether you are unable to login to the Sierra Chart charting and trading software, or unable to connect to the data feed/trade server. For help to answer this question, please review help topic number 62 here: Software Login or Data Feed Connection Problem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-28 13:37:35] |
| User478572 - Posts: 2 |
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I am unable to log into the software. I have used the retrieve lost Password and reset my password 5 times and still get an invalid user name or password.
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| [2023-04-28 15:46:04] |
| John - SC Support - Posts: 36350 |
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What is the exact error you are getting and where is it showing up? If you can give us a screenshot, that would be very helpful.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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