Support Board
Date/Time: Thu, 28 Nov 2024 13:39:09 +0000
logon failure
View Count: 303
| [2023-04-27 01:41:56] |
| User113238 - Posts: 16 |
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My account is valid through 10/13/2023. However, I cannot download intraday data today, and a message popped up that reads: "logon rejected due to authorization failure". I don't know why it happened (it never happened for the past five years). Please help me solve the problem ASAP. Thanks.
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| [2023-04-27 01:44:24] |
| Sierra_Chart Engineering - Posts: 17201 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-27 12:03:21] |
| User113238 - Posts: 16 |
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https://www.sierrachart.com/image.php?Image=1682596833588.png
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| [2023-04-27 12:26:53] |
| Sierra_Chart Engineering - Posts: 17201 |
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This is fixed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-27 15:43:31] |
| User113238 - Posts: 16 |
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The problem still occurs when I try to download $INX, although other symbols work now.
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| [2023-04-27 17:28:48] |
| User113238 - Posts: 16 |
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Now it's working. Thanks.
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