Support Board
Date/Time: Thu, 28 Nov 2024 11:01:38 +0000
The last version of Sierra Chard working for me is 2392.
View Count: 333
| [2023-04-24 13:35:12] |
| User463693 - Posts: 5 |
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Good morning. I have an issue with Sierra Chart higher than 2392. 2392 is the latest version that works for me properly. I use AMP / CQG data with package 10 and Denali. According to message after 30.04 I have to use version 2458 or higher. Please help me because in my case any higher version of platform than 2392 does not work with live data. Best regards Krzysztof Barchacki |
| [2023-04-24 13:58:39] |
| Sierra_Chart Engineering - Posts: 17201 |
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Your Sierra Chart account which you have logged into this Support Board with is expired. So we know what Sierra Chart account you are using, go to Help >> Support Board from within the Sierra Chart desktop program and then post in this thread telling us this is done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-05 11:40:05] |
| User463693 - Posts: 5 |
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Hi. Now the change of the data to Teton is working however my data are 10 minutes late. How to resove this problem. Thank you in advance. |
| [2023-05-05 11:43:44] |
| Sierra_Chart Engineering - Posts: 17201 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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