Support Board
Date/Time: Thu, 28 Nov 2024 13:33:33 +0000
FX data feed stopped working
View Count: 407
| [2023-04-23 22:55:19] |
| DeadlyCharts - Posts: 2 |
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Hi Team, The FX data feed through SC Data has stopped working. IT still shows I am connected but nothing is coming through at all and I'm not receiving any error messages. Please advise (Attached) |
 Screen Shot 2023-04-24 at 8.50.17 am.png / V - Attached On 2023-04-23 22:54:02 UTC - Size: 51.66 KB - 75 views Attachment Deleted. |
| [2023-04-23 23:11:41] |
| StAloyboy - Posts: 11 |
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Yes its been over 2 hours and still no data!
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| [2023-04-24 04:06:36] |
| Sierra_Chart Engineering - Posts: 17201 |
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Refer to: FXCM Data Issue Sunday 2023-04-23 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-24 05:11:28] |
| StAloyboy - Posts: 11 |
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Super Sierra Charts Eng.!!! Very grateful for this quality data feed. |
| [2023-04-24 10:14:43] |
| ticinotrader - Posts: 392 |
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Dear Support, I have checked and re-downloaded the missing data for most of the FXCM forex pairs and symbols, but there are still couple symbols where the data is missing: GBPCHF fx pair and all the currency index symbols (AUD-X, CAD-X, CHF-X, EUR-X, GBP-X, JPY-X, NZD-X, USD-X). Can you please check and let me know if there is a method to fill in the missing data on these symbols as well? I have tried to completely delete and re-download data on these symbols, but that did not help either. Thanks for the advice in advance. |
| [2023-04-24 12:25:17] |
| Sierra_Chart Engineering - Posts: 17201 |
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We can only fill in the missing data for: GBPCHF Not the index calculations . Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-24 12:37:55] |
| ticinotrader - Posts: 392 |
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That would already be great. Thank you. |
| [2023-04-24 13:11:33] |
| Sierra_Chart Engineering - Posts: 17201 |
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The missing data for that Forex pair has now been patched. Follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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