Support Board
Date/Time: Thu, 28 Nov 2024 13:43:55 +0000
DOM limit orders don't work
View Count: 439
| [2023-04-22 18:53:14] |
| User247671 - Posts: 6 |
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I have been on the free trial, only trading on the simulator, how ever no matter what support board I look at or instructions I follow, the DOM limit orders only show up as 1 in the buy and sell columns. is there a way to fix this?
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| [2023-04-24 09:37:16] |
| Sierra_Chart Engineering - Posts: 17201 |
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Yes that would make sense depending upon the symbol. To see market depth data you need to use futures data. Refer to: Delayed Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-24 22:30:02] |
| User247671 - Posts: 6 |
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Ok that's for futures but how about for forex? Because that's all I really trade.
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| [2023-04-25 14:30:11] |
| John - SC Support - Posts: 36350 |
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We do not have Market Depth data for FOREX.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-25 16:13:01] |
| User247671 - Posts: 6 |
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Ok, one last quest when I got to ad studies to my chart a great deal of them say they are missing what does this mean, and is there a way to fix this?
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| [2023-04-25 16:35:08] |
| Sierra_Chart Engineering - Posts: 17201 |
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You can get market depth for Forex by using LMAX: LMAX Trading Service We need to see a screenshot of this: a great deal of them say they are missing what does this mean, and is there a way to fix this?
Take a screenshot and attach it here. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-25 22:34:00] |
| User247671 - Posts: 6 |
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alright thank you so much for the help I have submitted a ticket to use Lmax demo account for data but how will I know when it's admitted? and here is a file relating to the studies issue.
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 sierra charts studies issue.png / V - Attached On 2023-04-25 22:33:41 UTC - Size: 121.39 KB - 70 views Attachment Deleted. |
| [2023-04-26 13:37:23] |
| John - SC Support - Posts: 36350 |
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With regards to the studies, the problem is that the file named SierraChartStudies_64.dll has been removed from your system. This happens when the Anti-Virus software thinks that it is malware for some reason. It is not, and it is safe. You need to put in an exclusion for this particular file. The location of the file is the top level of your Sierra Chart installation (typically C:\SierraChart). After you put in the exclusion, then do an update to the current release. Even if this is the same version you have, it will re-download that file. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-26 13:42:02] |
| Sierra_Chart Engineering - Posts: 17201 |
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Update instructions: Software Download: Fast Update When we respond to the ticket you will get a notification: I have submitted a ticket to use Lmax demo account for data but how will I know when it's admitted?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-27 22:11:05] |
| User247671 - Posts: 6 |
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ok I think all my issues have been resolved thank you so much for the help I just have one more question I have service package 5 and I know now that I need service package 11 to use LMAX but I already had the ticket submitted an confirmed will it still be valid and work next month when I get a different package?
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| [2023-04-28 14:23:32] |
| John - SC Support - Posts: 36350 |
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Yes, everything will work fine when you change packages. But, you do not need to wait to change packages. You can do so at any time. Here are the instructions and information on how to change packages: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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