Support Board
Date/Time: Thu, 28 Nov 2024 15:47:49 +0000
locked out of trading even though max loss not met
View Count: 291
| [2023-04-20 15:00:56] |
| User274507 - Posts: 37 |
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Hi, I set a max loss of -800 on my account, it has locked me out and on the status on the global profit/loss manageent it says 'positions flattened for today because daily loss met...' I checked and it is for the correct trade account number. I selected lock after positions flattened, i put 120 minutes, I selected flatten postioins when loss rules met, and put loss trigger value -800.00. but i check my trade account monitor and it say only -224 daily loss, which looks right to me based on my trading, also says daily loss is not reached, it is not under margine, is not under minimum NLV, so I have no idea why it has locked me out, any guesses?? |
| [2023-04-20 15:17:40] |
| John - SC Support - Posts: 36350 |
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The only thing we can think of is that the Profit/Loss Management is in currency and you may be viewing the Daily Profit/Loss in Points or Ticks.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-20 15:20:49] |
| Sierra_Chart Engineering - Posts: 17201 |
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Refer to the information here for how the calculation is done: Global Profit/Loss Management: How Daily Net Profit/Loss is Calculated for a Trade Account Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-20 17:18:03] |
| User274507 - Posts: 37 |
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So the issue seems to be that because I'm showing ES charts and DOM but trading MES on them, the chart stats tab is calculating based on the minis and not the micros, and the global risk management is basing off that. Not sure how to solve it so that the chart stats tab calculates based on micros yet though. I guess i could change the multiplier for ES on symbol settings, but i don't really want to do that as sometimes I trade ES, unless you know another solution off the top of your heads? Otherwise I'll have to keep tinkering about
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| [2023-04-20 21:02:00] |
| John - SC Support - Posts: 36350 |
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When you are using the "Trade and Current Quote Symbol" that is a different product, then you need to update the "Currency Value per Tick" to the actual traded product. Refer to the information here: Chart Settings: Updating Currency Value per Tick for Trade Symbol For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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