Support Board
Date/Time: Thu, 28 Nov 2024 15:37:44 +0000
Unable to add second denali feed for second computer
View Count: 257
| [2023-04-13 16:21:10] |
| User_MD - Posts: 11 |
|
Trying to set Full CME Group w Depth for a second computer, Getting error, "At least one exchange which is active is not enabled for renewal," however my current feed is set for automatic renewal. I've brought $ balance up to cover the additional $34. I did disable NASDAQ renewal for the next month. |
| [2023-04-13 18:08:36] |
| John - SC Support - Posts: 36350 |
|
We have taken care of this for you. We did have to reactivate the NASDAQ exchange and then set the number of systems to 2, which charged you an additional $16.00 for that NASDAQ exchange (you also were charged an additional $34.25 for the 2nd CME Group Exchange), which we then refunded back to your account.
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