Support Board
Date/Time: Wed, 27 Nov 2024 02:21:36 +0000
US Equity feed - constant re-connection and re-downloading of data
View Count: 1515
| [2014-06-20 13:46:56] |
| corbeste - Posts: 74 |
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Hi, Many times I have seen the equity feed constantly re-connect and refresh data during the US session. This is pretty obvious to me as I have around 80 charts open for a breadth monitor, and the constant refreshing causes huge CPU spikes as the indicators are re-calculated for each chart. Any reason why this is happening? The log just grows and grows and I see the same stocks being downloaded from the start of the day rather than simply remaining connected and receiving updates. Note the connection stays green throughout this, so I am not sure what is going on behind the scenes, but I am sure the data is being re-downloaded as this causes constant full re-calculation of my breadth monitor chart. Here is a log extract: HD Request # 2053 - Downloading Intraday chart data for WFC to the file WFC.scid. Service: equities.us | 2014-06-20 08:45:02 HD Request # 2053 - Download start Date-Time: 2014-06-20 08:43:58.0 | 2014-06-20 08:45:02 HD Request # 2053 - Using server: scdf1.sierracharts.com port 10149 | 2014-06-20 08:45:02 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-06-20 08:45:02 Chart #11 has tagged chart #1 for full recalculation. Chartbook: SPTracker.cht | 2014-06-20 08:45:02 The network socket is connected. | 2014-06-20 08:45:02 HD Request # 2053 - Sending historical data logon request message. | 2014-06-20 08:45:02 Real-time data for symbol ORCL is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol OXY is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol PCLN is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol PEP is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol PFE is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol PG is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol PM is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol PNC is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol PSX is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol PX is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol QCOM is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol SBUX is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol SLB is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol SPG is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol T is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol TMO is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol TWX is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol TXN is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol UNH is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol UNP is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol UPS is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol USB is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol UTX is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol V is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol VZ is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol WAG is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol WFC is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol WMT is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol XOM is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol AAPL is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol ABBV is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol ABT is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol ACN is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol AGN is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol AIG is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol AMGN is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol AMZN is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol APC is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol AXP is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol BA is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol BAC is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol BIIB is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol BMY is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol BRK.B is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol C is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol CAT is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol CELG is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol CL is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol CMCSA is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol COF is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol COP is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol COST is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol CSCO is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol CVS is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol CVX is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol DD is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol DHR is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol DIS is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol DOW is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol DUK is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol EBAY is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol EMC is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol EMR is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol EOG is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol ESRX is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol F is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol FB is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol FOXA is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol GE is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol GILD is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol GM is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol GOOG is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol GOOGL is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol GS is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol HAL is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol HD is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol HP is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol IBM is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol INTC is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol JNJ is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol JPM is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol KMB is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol KO is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol LLY is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol LMT is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol LOW is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol LYB is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol MA is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol MCD is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol MCK is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol MDLZ is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol MDT is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol MET is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol MMM is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol MO is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol MON is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol MRK is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol MS is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol MSFT is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol NEE is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol NKE is currently unavailable. | 2014-06-20 08:45:02 Real-time data for symbol ORCL has been restored. | 2014-06-20 08:45:02 Real-time data for symbol OXY has been restored. | 2014-06-20 08:45:02 Real-time data for symbol PCLN has been restored. | 2014-06-20 08:45:02 Real-time data for symbol PEP has been restored. | 2014-06-20 08:45:02 Real-time data for symbol PFE has been restored. | 2014-06-20 08:45:02 Real-time data for symbol PG has been restored. | 2014-06-20 08:45:02 Real-time data for symbol PM has been restored. | 2014-06-20 08:45:02 Real-time data for symbol PNC has been restored. | 2014-06-20 08:45:02 Real-time data for symbol PSX has been restored. | 2014-06-20 08:45:02 Real-time data for symbol PX has been restored. | 2014-06-20 08:45:02 Real-time data for symbol QCOM has been restored. | 2014-06-20 08:45:02 Real-time data for symbol SBUX has been restored. | 2014-06-20 08:45:02 Real-time data for symbol SLB has been restored. | 2014-06-20 08:45:02 Real-time data for symbol SPG has been restored. | 2014-06-20 08:45:02 Real-time data for symbol T has been restored. | 2014-06-20 08:45:02 Real-time data for symbol TMO has been restored. | 2014-06-20 08:45:02 Real-time data for symbol TWX has been restored. | 2014-06-20 08:45:02 Real-time data for symbol TXN has been restored. | 2014-06-20 08:45:02 Real-time data for symbol UNH has been restored. | 2014-06-20 08:45:02 Real-time data for symbol UNP has been restored. | 2014-06-20 08:45:02 Real-time data for symbol UPS has been restored. | 2014-06-20 08:45:02 Real-time data for symbol USB has been restored. | 2014-06-20 08:45:02 Real-time data for symbol UTX has been restored. | 2014-06-20 08:45:02 Real-time data for symbol V has been restored. | 2014-06-20 08:45:02 Real-time data for symbol VZ has been restored. | 2014-06-20 08:45:02 Real-time data for symbol WAG has been restored. | 2014-06-20 08:45:02 Real-time data for symbol WFC has been restored. | 2014-06-20 08:45:02 Real-time data for symbol WMT has been restored. | 2014-06-20 08:45:02 Real-time data for symbol XOM has been restored. | 2014-06-20 08:45:02 Real-time data for symbol AAPL has been restored. | 2014-06-20 08:45:02 Real-time data for symbol ABBV has been restored. | 2014-06-20 08:45:02 Real-time data for symbol ABT has been restored. | 2014-06-20 08:45:02 Real-time data for symbol ACN has been restored. | 2014-06-20 08:45:02 Real-time data for symbol AGN has been restored. | 2014-06-20 08:45:02 Real-time data for symbol AIG has been restored. | 2014-06-20 08:45:02 Real-time data for symbol AMGN has been restored. | 2014-06-20 08:45:02 Real-time data for symbol AMZN has been restored. | 2014-06-20 08:45:02 Real-time data for symbol APC has been restored. | 2014-06-20 08:45:02 Real-time data for symbol AXP has been restored. | 2014-06-20 08:45:02 Real-time data for symbol BA has been restored. | 2014-06-20 08:45:02 Real-time data for symbol BAC has been restored. | 2014-06-20 08:45:02 Real-time data for symbol BIIB has been restored. | 2014-06-20 08:45:02 Real-time data for symbol BMY has been restored. | 2014-06-20 08:45:02 Real-time data for symbol BRK.B has been restored. | 2014-06-20 08:45:02 Real-time data for symbol C has been restored. | 2014-06-20 08:45:02 Real-time data for symbol CAT has been restored. | 2014-06-20 08:45:02 Real-time data for symbol CELG has been restored. | 2014-06-20 08:45:02 Real-time data for symbol CL has been restored. | 2014-06-20 08:45:02 Real-time data for symbol CMCSA has been restored. | 2014-06-20 08:45:02 HD Request # 2053 - Requesting Intraday data. Start Date-Time: 2014-06-20 08:43:58. Record interval: 1 . Symbol: WFC | 2014-06-20 08:45:02 Real-time data for symbol COF has been restored. | 2014-06-20 08:45:02 Real-time data for symbol COP has been restored. | 2014-06-20 08:45:02 Real-time data for symbol COST has been restored. | 2014-06-20 08:45:02 Real-time data for symbol CSCO has been restored. | 2014-06-20 08:45:02 Real-time data for symbol CVS has been restored. | 2014-06-20 08:45:02 Real-time data for symbol CVX has been restored. | 2014-06-20 08:45:02 Real-time data for symbol DD has been restored. | 2014-06-20 08:45:02 Real-time data for symbol DHR has been restored. | 2014-06-20 08:45:02 Real-time data for symbol DIS has been restored. | 2014-06-20 08:45:02 Real-time data for symbol DOW has been restored. | 2014-06-20 08:45:02 Real-time data for symbol DUK has been restored. | 2014-06-20 08:45:02 Real-time data for symbol EBAY has been restored. | 2014-06-20 08:45:02 Real-time data for symbol EMC has been restored. | 2014-06-20 08:45:02 Real-time data for symbol EMR has been restored. | 2014-06-20 08:45:02 Real-time data for symbol EOG has been restored. | 2014-06-20 08:45:02 Real-time data for symbol ESRX has been restored. | 2014-06-20 08:45:02 Real-time data for symbol F has been restored. | 2014-06-20 08:45:02 Real-time data for symbol FB has been restored. | 2014-06-20 08:45:02 Real-time data for symbol FOXA has been restored. | 2014-06-20 08:45:02 Real-time data for symbol GE has been restored. | 2014-06-20 08:45:02 Real-time data for symbol GILD has been restored. | 2014-06-20 08:45:02 Real-time data for symbol GM has been restored. | 2014-06-20 08:45:02 Real-time data for symbol GOOG has been restored. | 2014-06-20 08:45:02 Real-time data for symbol GOOGL has been restored. | 2014-06-20 08:45:02 Real-time data for symbol GS has been restored. | 2014-06-20 08:45:02 Real-time data for symbol HAL has been restored. | 2014-06-20 08:45:02 Real-time data for symbol HD has been restored. | 2014-06-20 08:45:02 Real-time data for symbol HP has been restored. | 2014-06-20 08:45:02 Real-time data for symbol IBM has been restored. | 2014-06-20 08:45:02 Real-time data for symbol INTC has been restored. | 2014-06-20 08:45:02 Real-time data for symbol JNJ has been restored. | 2014-06-20 08:45:02 Real-time data for symbol JPM has been restored. | 2014-06-20 08:45:02 Real-time data for symbol KMB has been restored. | 2014-06-20 08:45:02 Real-time data for symbol KO has been restored. | 2014-06-20 08:45:02 Real-time data for symbol LLY has been restored. | 2014-06-20 08:45:02 Real-time data for symbol LMT has been restored. | 2014-06-20 08:45:02 Real-time data for symbol LOW has been restored. | 2014-06-20 08:45:02 Real-time data for symbol LYB has been restored. | 2014-06-20 08:45:02 Real-time data for symbol MA has been restored. | 2014-06-20 08:45:02 Real-time data for symbol MCD has been restored. | 2014-06-20 08:45:02 Real-time data for symbol MCK has been restored. | 2014-06-20 08:45:02 Real-time data for symbol MDLZ has been restored. | 2014-06-20 08:45:02 Real-time data for symbol MDT has been restored. | 2014-06-20 08:45:02 Real-time data for symbol MET has been restored. | 2014-06-20 08:45:02 Real-time data for symbol MMM has been restored. | 2014-06-20 08:45:02 Real-time data for symbol MO has been restored. | 2014-06-20 08:45:03 Real-time data for symbol MON has been restored. | 2014-06-20 08:45:03 Real-time data for symbol MRK has been restored. | 2014-06-20 08:45:03 Real-time data for symbol MS has been restored. | 2014-06-20 08:45:03 Real-time data for symbol MSFT has been restored. | 2014-06-20 08:45:03 Real-time data for symbol NEE has been restored. | 2014-06-20 08:45:03 Real-time data for symbol NKE has been restored. | 2014-06-20 08:45:03 Chart #1 is performing a full recalculation because it has been tagged. Chartbook: SPTracker.cht | 2014-06-20 08:45:03 HD Request # 2053 - Decompressing data. | 2014-06-20 08:45:06 HD Request # 2053 - Receiving Intraday data for WFC starting at 2014-06-20 08:43:58 | 2014-06-20 08:45:06 HD Request # 2053 - Timestamp of first Intraday data file record written: 2014-06-20 08:43:58 | 2014-06-20 08:45:06 Socket has been shutdown and closed. | 2014-06-20 08:45:06 The network socket for historical data has been closed. | 2014-06-20 08:45:06 HD Request # 2053 - Received 43 records from 2014-06-20 08:43:58 to 2014-06-20 08:45:01 (63.0 seconds) and wrote 43 records for WFC | 2014-06-20 08:45:06 Added 5 Time and Sales records to Intraday data file for WFC after download. | 2014-06-20 08:45:06 HD Request # 2053 - Intraday download COMPLETE for WFC. Completion time: 4s | 2014-06-20 08:45:06 Real-time Intraday chart data file updates started for WFC | 2014-06-20 08:45:06 HD Request # 2054 - Downloading Intraday chart data for WMT to the file WMT.scid. Service: equities.us | 2014-06-20 08:45:06 HD Request # 2054 - Download start Date-Time: 2014-06-20 08:43:58.0 | 2014-06-20 08:45:06 HD Request # 2054 - Using server: scdf2.sierracharts.com port 10149 | 2014-06-20 08:45:06 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-06-20 08:45:06 The network socket is connected. | 2014-06-20 08:45:06 HD Request # 2054 - Sending historical data logon request message. | 2014-06-20 08:45:06 HD Request # 2054 - Requesting Intraday data. Start Date-Time: 2014-06-20 08:43:58. Record interval: 1 . Symbol: WMT | 2014-06-20 08:45:06 HD Request # 2054 - Decompressing data. | 2014-06-20 08:45:06 HD Request # 2054 - Receiving Intraday data for WMT starting at 2014-06-20 08:43:58 | 2014-06-20 08:45:06 HD Request # 2054 - Timestamp of first Intraday data file record written: 2014-06-20 08:43:58 | 2014-06-20 08:45:06 Socket has been shutdown and closed. | 2014-06-20 08:45:06 The network socket for historical data has been closed. | 2014-06-20 08:45:06 HD Request # 2054 - Received 44 records from 2014-06-20 08:43:58 to 2014-06-20 08:45:06 (68.0 seconds) and wrote 44 records for WMT | 2014-06-20 08:45:06 HD Request # 2054 - Intraday download COMPLETE for WMT. Completion time: 0s | 2014-06-20 08:45:06 Real-time Intraday chart data file updates started for WMT | 2014-06-20 08:45:06 |
| [2014-06-20 16:12:52] |
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We are looking into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-20 17:24:54] |
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For now we want you to select File >> Disconnect and File >> Connect to Data Feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-20 18:02:50] |
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We have identified the problem and are correcting it now. However, at the moment you should not be seeing it because you have been transferred to a different server which does not have the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-23 13:39:11] |
| corbeste - Posts: 74 |
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This looks ok now, no issues with re-connection
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| [2014-06-23 13:52:16] |
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Yes. The problem was resolved on Friday.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-16 13:57:41] |
| corbeste - Posts: 74 |
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Hi, This is occurring again - constant re-connections with the same messages in the log |
| [2014-07-16 14:40:00] |
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This should be resolved now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-16 18:09:35] |
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We see this problem was also occurring on another one of the servers and it has been resolved now. We are still looking into the underlying cause. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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