Support Board
Date/Time: Thu, 28 Nov 2024 15:56:56 +0000
Payment made
View Count: 355
| [2023-04-13 10:32:35] |
| User686412 - Posts: 6 |
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Made payment 72 USD -& have received confirmation payment been received via email. Notice that the data feed only includes data up to 13 April 2023. When will I be able to gain access to up to date information. Also for my understanding if the account indicates that I had upto the 17 April why has the service or information been stopped?
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| [2023-04-13 10:37:42] |
| Sierra_Chart Engineering - Posts: 17201 |
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Your account is active until May 18. Where do you get this from?: Notice that the data feed only includes data up to 13 April 2023.
At this time you will only be receiving delayed data on Service Package 5 for data that comes from exchanges and has a monthly fee. What exactly has stopped? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-13 10:38:39
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| [2023-04-13 12:18:38] |
| User686412 - Posts: 6 |
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When I look at a chart that I have set up which displays a EURUSD 30 min footprint chart I can see no information within the chart after 2023-4-12 23:30 please see the screenshot for additional details. Normally the information automatically updates https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=79308 |
 UploadImage.png / V - Attached On 2023-04-13 12:17:31 UTC - Size: 85.15 KB - 87 views Attachment Deleted. |
| [2023-04-13 14:08:31] |
| Sierra_Chart Engineering - Posts: 17201 |
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Open a new chart for that symbol EURUSD. Do you then see real-time updates to the current time? Also refer to: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-13 15:43:03] |
| User686412 - Posts: 6 |
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Updating the symbols resolved the issue - thanks for your support
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| [2023-04-13 15:43:03] |
| User686412 - Posts: 6 |
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Updating the symbols resolved the issue - thanks for your support
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